Spinnaker Support

Chief Technology Officer

• Serve as a strategic advisor to clients, helping define and shape their long-term technology roadmaps.
• Assess client technology environments and provide tailored recommendations that drive business value and mitigate risk.
• Promote and drive executive-level discussions on IT strategy, transformation, and innovation related to portfolio of services and future state.
• Participate and support new sales activities to position the opportunities from the beginning.
• Act as a visible thought leader, educating clients and potential clients on emerging technologies, industry trends, and best practices.
• Represent Spinnaker Support at client engagements, executive briefings, and industry forums.
• Provide ongoing guidance on how to leverage innovation to achieve competitive advantage and improved customer outcomes.
• Work alongside client leadership teams as a virtual extension of their executive staff.
• Collaborate with Sales, Account Management, and Delivery teams to ensure client technology strategies are well supported.
• Help clients evaluate new technologies and solutions, balancing opportunities for innovation with security, compliance, and operational resilience.
• Share cross-industry benchmarks and best practices to guide client decision-making.

Support Engineer

• The role is fully remote, but the candidate must be based in India.
• Troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
• Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
• Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
• Provide root cause analysis for technical issues when requested.
• Assist with creating and maintaining relevant knowledge articles.
• Work with other internal stakeholders to enhance the overall customer experience.
• Deliver quality support for VMware solutions including NSX, DFW, and vSphere.

VMware Support Engineer – NSX

• The role is fully remote, but the candidate must be based in Ireland or the UK
• Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
• Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
• Provide when requested root cause analysis for technical issues.
• Assist with creating and maintaining relevant knowledge articles.
• Work with other internal stakeholders as needed to enhance the overall customer experience.
• Strong analytical and problem-solving skills
• Promote best practice and new methodologies