Manage a dedicated book of SMB business, acting as the primary point of contact for IT Directors and Security Admins.
Monitor account health metrics and utilization rates to prevent churn before it happens.
Ensure "sticky" adoption of our security controls across the client’s organization.
Identify and execute on expansion opportunities, focusing on increasing Net Revenue Retention (NRR).

Requirements

Proven track record in B2B Account Management with a focus on retention and expansion.
Experience managing pipelines in CRM (Salesforce/HubSpot) and accurate forecasting.
Strong understanding of the cybersecurity landscape (Ransomware, DLP, Shadow IT).
Excellent communication and presentation skills (capable of leading QBRs).
Bachelor’s degree in Business, Cybersecurity, or related field is a nice-to-have.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B Account ManagementCRM managementforecastingcybersecurityRansomwareDLPShadow IT

Soft Skills

communication skillspresentation skillsleadershipclient relationship management