Spin.AI

Customer Support

• Provide technical support to customers via email and chat
• Research, diagnose, troubleshoot, and identify solutions for customer issues across Google Workspace, Microsoft 365, Slack, Salesforce, Jira, and Confluence environments
• Escalate unresolved issues to appropriate internal teams
• Provide prompt, accurate customer feedback and set realistic resolution expectations
• Record and close issues in the ticketing system
• Prepare reports on ticket volume, resolution time, and recurring issues
• Document knowledge through technical notes and knowledge base articles
• Improve the product FAQ and knowledge base, particularly for Revyz/Atlassian coverage
• Collaborate with engineering on unresolved or recurring issues
• Translate Jira/Atlassian-specific behavior for teams less familiar with that ecosystem

Customer Support Specialist