Customer Support Specialist

Spin.AI

Customer Support Specialist supporting SpinOne, a SaaS security and data protection platform. Troubleshooting Jira, Google Workspace, Microsoft 365, Slack, Salesforce, and Confluence issues.

Posted 8/5/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and troubleshooting across various platforms, including Jira, Google Workspace, Microsoft 365, Slack, and Salesforce. Proficient in documenting knowledge and improving customer-facing resources while effectively communicating technical concepts.

Highest-signal resume keywords

Jira AdministrationTechnical Support ExperienceKnowledge Base Tools FamiliarityStrong Written Communication SkillsSaaS Backup Concepts Exposure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Jira Service ManagementTroubleshootingTechnical Documentation WritingTicketing SystemsEscalation Workflows

Soft Skills

Customer De-escalationClear Communication

Tools & Technologies

Google WorkspaceMicrosoft 365SlackSalesforceAtlassian

Certifications & Qualifications

Atlassian Certified Organization AdministratorACP-120ACP-620

Industry Keywords

SaaSData ProtectionCustomer SuccessTechnical Support

About the role

Key responsibilities & impact

Provide technical support to customers via email and chat
Research, diagnose, troubleshoot, and identify solutions for customer issues across Google Workspace, Microsoft 365, Slack, Salesforce, Jira, and Confluence environments
Escalate unresolved issues to appropriate internal teams
Provide prompt, accurate customer feedback and set realistic resolution expectations
Record and close issues in the ticketing system
Prepare reports on ticket volume, resolution time, and recurring issues
Document knowledge through technical notes and knowledge base articles
Improve the product FAQ and knowledge base, particularly for Revyz/Atlassian coverage
Collaborate with engineering on unresolved or recurring issues
Translate Jira/Atlassian-specific behavior for teams less familiar with that ecosystem

Requirements

What you’ll need

Hands-on experience administering Jira and/or Jira Service Management, including permission schemes, workflows, and automation rules
Experience in technical support, customer success, or a similar customer-facing role
Familiarity with knowledge base tools, ticketing systems, and basic escalation workflows
Strong written communication skills for explaining technical concepts clearly
Willingness to build working knowledge of Google Workspace, Microsoft 365, Slack, and Salesforce administration
Skilled at de-escalating tense customer conversations
Prior exposure to SaaS backup, recovery, or data protection concepts is nice to have
Experience supporting Google Workspace, Microsoft 365, Slack, or Salesforce in addition to Atlassian is nice to have
Experience writing technical documentation or how-to content is nice to have
ACP-120, ACP-620, Atlassian Certified Organization Administrator, or equivalent experience are optional application-strengthening credentials

Benefits

Comp & perks

Unlimited PTO
Paid Holidays
Health Insurance
Dental Insurance
Vision Insurance
Employee Wellness Program
Great opportunity to work with amazing people
Remote flexibility
Growth opportunities
Performance-based rewards