Spill

Senior Manager, Technical Account Management

Spill

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

About the role

  • Oversee the Technical Account Management (TAM) function day-to-day and build the function from the ground up
  • Own the quality and consistency of enterprise configurations, integrations, and technical delivery
  • Join complex customer calls when deep technical context or escalation is required, particularly around configuration, integrations, or platform behaviour
  • Act as the technical counterpart to Sales, CS, Implementation, and Developer Support
  • Drive the move toward self-service over time by identifying repeat work and reducing Engineering dependency
  • Lead and manage the Careers Site Support team responsible for customer- and sales-facing career sites
  • Ensure career sites are delivered on time, maintained consistently, and support Sales and CS effectively
  • Own enablement workflows that support new deals, onboarding, and ongoing customer success
  • Identify opportunities to improve efficiency and operational excellence across career site work, including proposing tooling, automation, or structural changes as the function matures
  • Lead and manage a small, high-output team spanning Technical Account Management and Careers Site Support
  • Unblock your team by setting priorities, and making decisions
  • Hire, onboard, and develop future team members
  • Define and track metrics that show quality, throughput, and efficiency
  • Own capacity planning and throughput — understanding where the team is at capacity and defining how (and if) it scales
  • Identify tooling gaps and build the case for investment where needed

Requirements

  • Meaningful experience in customer-facing technical roles such as Solutions Engineering, Technical Account Management, Implementation, or Customer Engineering
  • Recent and substantial experience working in a startup or early scale-up environment, comfortable building structure from scratch without the support systems of a large or highly mature organisation
  • Experience managing customer-facing technical teams (e.g. Technical Account Managers, Customer Engineers, Implementation or Technical Success teams), with direct accountability for delivery quality, prioritisation, and escalations
  • Experience working with complex, configurable B2B SaaS products and enterprise customers
  • Strong technical fluency around APIs, integrations, and data flows in a B2B SaaS environment — enough to diagnose issues, advise customers, and identify tooling gaps (*without* needing to write production code)
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIsintegrationsdata flowsB2B SaaStechnical deliverycapacity planningmetrics trackingautomationtooling
Soft Skills
leadershipteam managementprioritizationdecision makingcustomer successcommunicationproblem solvingefficiency improvement