Spill

Customer Support

• Own customer tickets end-to-end via Intercom (live chat + email), averaging 100+ per week
• Respond to customers within 2 minutes on average via live chat—we move fast and pride ourselves on it
• Maintain fast close times while delivering personal, context-aware support (no copy/paste macros here).
• Investigate technical issues, replicate bugs, and escalate appropriately—partnering closely with Engineering when needed.
• Help clients understand and adopt new features as they’re released.
• Maintain our 98%+ positive CSAT rating by delivering helpful, tailored support.
• Contribute to internal documentation, troubleshooting guides, and process improvements to help the team scale.
• Stay composed and personable even when managing a high ticket load or multiple live chats.
• **Tech stack:** Intercom, Linear, Google Suite, Slack, HubSpot.

Customer Support Specialist