Spill

Infrastructure Engineer

• Improve monitoring and alerting across infrastructure and application layers
• Diagnose and reduce production instability, including load spikes and database bottlenecks
• Strengthen our use of Datadog, particularly logging quality and alert signal-to-noise ratio
• Improve capacity planning through testing, monitoring, and forecasting
• Ensure new features ship with appropriate production metrics and reliability safeguards
• Implement and maintain best practices across infrastructure security, compliance, and vulnerability management
• Participate in on-call rotations, incident response, and post-incident analysis
• Maintain clear and up-to-date infrastructure documentation
• Improve our CI/CD pipeline and overall infrastructure performance

Senior Infrastructure Engineer

Customer Success Manager

• Own renewals and expansion end-to-end across your portfolio, with full accountability for Net Revenue Retention
• Drive retention by proactively identifying risk, influencing adoption, and leading renewal strategy
• Confidently lead upsell and expansion conversations, shaping opportunities, building business cases, and closing incremental revenue
• Build strong multi-stakeholder relationships across accounts, ensuring high customer sentiment, advocacy, and long-term value
• Support customers through complex technical challenges, including managing escalations and staying close to day-to-day product issues in partnership with Support and Product
• Use on-site visits strategically to unblock risk, deepen relationships, and secure renewals or expansion when it counts
• Partner with customers to define success metrics and create tailored success plans aligned to their business goals
• Act as the voice of the customer internally, feeding insights into Product, Engineering, Sales, and Support
• Track and analyze customer health signals, spotting usage, maturity, and growth-based expansion opportunities and turning insight into action
• Balance strategic planning with day-to-day problem solving, staying close to customer reality

Account Manager

• Oversee the Technical Account Management (TAM) function day-to-day and build the function from the ground up
• Own the quality and consistency of enterprise configurations, integrations, and technical delivery
• Join complex customer calls when deep technical context or escalation is required, particularly around configuration, integrations, or platform behaviour
• Act as the technical counterpart to Sales, CS, Implementation, and Developer Support
• Drive the move toward self-service over time by identifying repeat work and reducing Engineering dependency
• Lead and manage the Careers Site Support team responsible for customer- and sales-facing career sites
• Ensure career sites are delivered on time, maintained consistently, and support Sales and CS effectively
• Own enablement workflows that support new deals, onboarding, and ongoing customer success
• Identify opportunities to improve efficiency and operational excellence across career site work, including proposing tooling, automation, or structural changes as the function matures
• Lead and manage a small, high-output team spanning Technical Account Management and Careers Site Support
• Unblock your team by setting priorities, and making decisions
• Hire, onboard, and develop future team members
• Define and track metrics that show quality, throughput, and efficiency
• Own capacity planning and throughput — understanding where the team is at capacity and defining how (and if) it scales
• Identify tooling gaps and build the case for investment where needed

Senior Manager, Technical Account Management

Marketing

• Design and execute customer marketing programmes that accelerate time to value, drive sustained product adoption, and support confident paths to expansion and advocacy, in close partnership with Customer Success, Product, RevOps, and Growth
• Prioritise time-to-value and product adoption initiatives in the first 6–9 months, expanding into advocacy and expansion programmes once foundations are in place
• Create and ship customer-facing content, including onboarding guides, nurture emails, training scripts, enablement templates, and campaign messaging, writing strong first drafts and iterating quickly
• Translate Customer Success and Product insight into clear, on-brand education materials that support scalable customer learning
• Design and manage lifecycle nurture programmes for new and existing users, partnering with Marketing Ops on workflow support
• Support feature launches, product release webinars, and customer-led campaigns in collaboration with Growth
• Run lightweight advocacy programmes and source customer stories for case studies
• Define and track success metrics with Marketing Ops and Customer Success, using adoption and expansion data to improve programmes over time
• Collaborate cross-functionally on lifecycle initiatives that improve the overall customer experience

Senior Infrastructure Engineer

Customer Success Manager

Senior Manager, Technical Account Management

Senior Customer Marketing Manager