Spherica

2nd Line Technical Support Engineer

Spherica

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £27,000 - £29,000 per year

About the role

  • Get acquainted with the general structure of the Company and understand the way the business functions.
  • Provide 2nd line “deskside” technical support to customers on a variety of devices, systems, and technologies.
  • Perform visits to sites throughout mainland UK to resolve technical issues.
  • Support client requirements to refresh existing Windows 7 devices with Windows 10 devices.
  • Provide onsite network support and troubleshooting under the guidance of the network manager.
  • Manage the incident and request queues for EUC, sharing workload amongst the team.
  • Create and maintain high quality technical documentation.

Requirements

  • Provide 2nd line “deskside” technical support to customers on a variety of devices, systems, and technologies, with elements of 1st line support also required via a “Tech Hub” facility.
  • Perform visits to sites throughout mainland UK to resolve technical issues and ensure end user satisfaction levels remain high
  • Support with the client requirements to refresh existing Windows 7 devices with Windows 10 devices across various sites, including build, set-up and decommission of kit
  • Provide onsite network support and troubleshooting under the guidance of the network manager
  • Manage the incident and request queues for EUC, sharing workload amongst the team.
  • Create and maintain high quality technical documentation and provide accurate customer specific reports.
  • Assist with asset management of client estate, including allocation and reassignment of end-user laptops and support with regular stock check duties.
Benefits
  • 22 days holiday basic
  • Additional birthday day off
  • Additional holiday day for each service year after year 2, up to 30 days
  • £20 Birthday Voucher
  • Purchase of additional pension contributions (salary sacrifice)
  • Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply)
  • Expensed eye tests
  • Expensed flu vaccinations for onsite workers
  • Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
  • Enhanced Paternity Pay
  • Enhanced Maternity Pay - with 2 years' service

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
2nd line technical support1st line technical supportWindows 7Windows 10network supporttroubleshootingtechnical documentationasset managementincident managementrequest management
Soft skills
customer satisfactionteamworkcommunicationproblem-solvingorganizational skills