Service Delivery Manager
Spherica
full-time
Posted on:
Location Type: Hybrid
Location: Birmingham • United Kingdom
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Salary
💰 £40,000 - £45,000 per year
About the role
- Lead managed service teams
- Deliver IT services to high-profile customers
- Ensure SLAs are met according to contracted services
- Establish Key Performance Indicators (KPIs) for service excellence
- Manage customer engagement and relations
- Oversee governance, policy, processes, systems, and people
Requirements
- Experience leading managed service teams delivering IT services
- Knowledge of ITIL service management processes
- Good problem-solving skills
- Ability to manage senior stakeholders
- Capability to deliver successful IT services under pressure and on time
Benefits
- 22 days holiday basic
- Additional birthday day off
- Additional holiday day for each service year after year 2, up to 30 days
- £20 Birthday Voucher
- Purchase of additional pension contributions (salary sacrifice)
- Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply)
- Expensed eye tests
- Expensed flu vaccinations for onsite workers
- Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
- Enhanced Paternity Pay
- Enhanced Maternity Pay - with 2 years' service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITIL service management
Soft skills
problem-solvingstakeholder managementcustomer engagementleadershipcommunication