Sphere Labs

Full-stack Engineer

• Build internal tooling, automations, and workflows that allow to identify patterns in support volume, reduce manual effort and make the team faster.
• Own engineering support end-to-end. You’ll triage incoming issues, diagnose root causes, and resolve them, including writing and shipping code fixes directly when the problem warrants it.
• Engage directly with customers in the context of support and communicate clearly on technical issues, timelines, and resolutions.
• Partner with product and engineering to define work that makes the platform easier to support: better error messages, smarter observability, improved defaults. Quantify the impact and make the case for prioritization.
• Work together with product, engineering towards a product roadmap aiming reducing the number of technical queries received by support.
• Collaborate with customer support, onboarding and payment ops teams to ensure workarounds are documented and used by AI to faster customer support.
• Own our customer facing documents, ensuring accuracy and usefulness so customers can unblock their own agency

Senior Software Engineer – Customer Success

SDET

• Own the release process — you're the last line of defense before code ships. That means uphold release criteria, coordinating across engineering, and making the call on whether something is ready to go.
• Shape the CI/CD pipeline alongside engineering — defining what gates matter, what signals are trustworthy, and what tooling gives the team confidence at every stage from commit to deploy.
• Work with product and engineering to translate user journeys and acceptance criteria into thorough, well-structured test cases — covering happy paths, edge cases, and failure modes across an expanding product surface area.
• Execute those test cases continuously as the platform grows, catching regressions and surfacing bugs before they reach customers.
• Collaborate with engineering to improve platform testability — better interfaces for test isolation, cleaner seams between components, and systems that make verification straightforward rather than painful.
• Build and maintain automated test suites that scale with the product, reducing the manual burden over time and making quality a property of the delivery pipeline rather than a gate at the end of it.
• Fundamentally raise the testing bar across the engineering team — through code review, documentation, pairing, and pragmatic guidance on what good testing looks like at each layer of the stack.

Senior Software Engineer – Customer Success

Mid – Senior Software Engineer, SDET