Marketplace Customer Service Specialist
Speedway Motors, Inc
full-time
Posted on:
Location Type: Hybrid
Location: Lincoln • New York • United States
Visit company websiteExplore more
Tech Stack
About the role
- Serve as frontline support for marketplace customers (Amazon, eBay, Walmart) via tickets, CRM, and phone
- Navigate marketplace platform policies and systems to manage orders, compliance, metrics, and seller feedback
- Address pre‑ and post‑order inquiries including product information, availability, fitment, and issue resolution
- Monitor and resolve problem orders, cases, claims, credits, and account actions to minimize loss and escalation
- Collaborate cross‑functionally (Operations, QC, Compliance, CX) to improve workflows and prevent recurring issues
- Maintain accurate order entry and tracking using ERP and multichannel retail tools
- Contribute to process improvements, high‑impact projects (e.g., ASIN matching, content optimization), and team meetings
- Thrive in a fast‑paced environment with a big‑picture, efficiency‑driven mindset and reliable attendance
- Perform other duties as assigned
Requirements
- Associate's degree or equivalent experience in e-commerce
- Ability to work independently and within a team environment
- Possess excellent time management skills
- Ability to thrive in a fast-paced environment that requires the ability to multi-task and implement high priority initiatives using independent decision-making, planning and problem-solving skills
- Possess strong written, verbal communication skills & exceptional listening and analytical skills
- Excellent organizational skills and attention to detail
- Strong self-motivation and persistence, and an internal drive to succeed
- Able to resolve problems in a timely manner and gather and analyze information skillfully
- Excellent customer service skills required to ensure a positive customer outcome (internal and external)
Benefits
- Comprehensive Health, Dental and Vision Insurance
- Retirement Plan with Company Match
- Paid Time Off
- Paid Holidays
- Continuing Education Reimbursement
- Wellness Program and Healthy Living Reimbursement
- Discount on Speedway Motors Product
- Rent Discount for all Speedway Properties
- Referral Bonuses
- Paid Parental Leave
- Growth Opportunities
- An extremely supportive team
- Opportunity to utilize your strengths and be creative
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementcompliance managementproblem resolutionprocess improvementASIN matchingcontent optimizationdata analysismultichannel retailticketing systemsCRM
Soft Skills
time managementteam collaborationindependent decision-makingplanningproblem-solvingwritten communicationverbal communicationlistening skillsorganizational skillsself-motivation
Certifications
Associate's degree in e-commerce