Speedway Motors, Inc

Customer Support

• Serve as frontline support for marketplace customers (Amazon, eBay, Walmart) via tickets, CRM, and phone
• Navigate marketplace platform policies and systems to manage orders, compliance, metrics, and seller feedback
• Address pre‑ and post‑order inquiries including product information, availability, fitment, and issue resolution
• Monitor and resolve problem orders, cases, claims, credits, and account actions to minimize loss and escalation
• Collaborate cross‑functionally (Operations, QC, Compliance, CX) to improve workflows and prevent recurring issues
• Maintain accurate order entry and tracking using ERP and multichannel retail tools
• Contribute to process improvements, high‑impact projects (e.g., ASIN matching, content optimization), and team meetings
• Thrive in a fast‑paced environment with a big‑picture, efficiency‑driven mindset and reliable attendance
• Perform other duties as assigned

Marketplace Customer Service Specialist

Performance Marketing

• Support the strategy, execution, and optimization of paid media campaigns across platforms.
• Assist in the creation and management of paid campaigns across Google, Bing, Facebook, and Instagram.
• Support bid strategy, budget pacing, ad copy testing, and A/B experiments.
• Monitor key performance indicators (KPIs) including CTR, CPC, CPA, ROAS, and conversion rate.
• Contribute to daily, weekly, monthly, and ad hoc reporting of KPIs and performance.
• Write, edit, and test engaging ad copy tailored to different audiences and platforms.
• Assist in the creation and refinement of search, PMax, remarketing, demand gen, and shopping campaigns.
• Stay current on platform updates, industry trends, and best practices in performance media.
• Collaborate with the Paid Media Team and cross-functional partners to execute and refine campaign strategy.
• Help maintain campaign documentation, asset libraries, and performance reporting dashboards.
• Participate in team meetings and contribute ideas to improve campaign performance and workflow.

Marketplace Customer Service Specialist

Paid Media Specialist