Speedway Motors, Inc

Customer Support

• Answer inbound calls courteously and professionally while building a positive rapport with current and potential Speedway Motors customers.
• Use computer software efficiently and accurately as the primary tool for entering customer orders.
• Navigate Speedway Motors websites to answer basic product fitment, technical specification, and availability questions.
• Upsell and cross-sell products and services to customers over the phone as necessary.
• Transfer advanced customer technical product question calls, post-purchase order calls, and escalate customer calls to agents in the CX Auto Tech and CX Support chapters when appropriate.
• Occasionally make outbound follow-up telephone calls to Speedway Motors customers.
• Use Microsoft Outlook and Teams daily to interact with co-workers and leadership as well as Speedway Motors customers.
• Create service tickets related to external customer needs and internal order fulfillment processes.
• Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs.
• Maintain regular and reliable attendance.
• Perform all other duties as assigned or needed.

Customer Experience Agent I

Marketing

• Work closely with the marketing content team, campaign teams, and event team to produce high-quality video for web and social media
• Attend Speedway Marketing events in and out of state to capture video content
• Understand the impact of videos, how their use is trending and provide ideas and feedback to ensure Speedway Motors remains relevant in the video space
• Assist with shooting a variety of videos to fulfill marketing needs including: marketing, product, interview, features, tech how-to, show, event coverage, and racing videos
• Assist with clean, professional editing that adheres to the marketing motives behind each video
• Assist with writing/editing video scripts as needed
• Collaborate with vendors and outside production studios
• Maintain regular and reliable attendance
• Take ownership of assigned responsibilities and follow through on commitments
• Adapt to changing priorities and demonstrate flexibility in a dynamic work setting
• Seek opportunities for continuous improvement and professional growth

Customer Experience Agent I

Marketing Video Intern