Mobile Implementation Specialist
Speed
full-time
Posted on:
Location Type: Remote
Location: Arizona • Ohio • United States
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Salary
💰 $89,000 - $141,000 per year
About the role
- You will travel throughout the United States to interact directly with our US government and commercial clients at a variety of locations
- Help maximize Clearspeed’s potential by supporting our operations team in establishing workflow, project design, training, execution, and delivery of selected programs with new and existing clients within the government defense, security, and intelligence space
- Be the first operational contact in our client’s lifecycle and are responsible for solution design and onboarding, to training and implementation, and to successful turnover for ongoing account management
- Ensure project success and client satisfaction are key deliverables
- Understand client workflow, requirements, and risk objectives
- Deliver a comprehensive solution, conduct training to both large and small client groups, explain project plans and procedures, answer FAQs, and explain training materials directly to clients
- Act as an initial operational lead for Clearspeed Project Managers and Client Partner Liaisons
Requirements
- Bachelor’s degree in or a related field, or equivalent work experience
- At least 5 years of professional experience providing customer service, project design, project implementation, or client success
- Proven experience within the US government and military is preferred
- Experience with investigations, defense, or intelligence cycles is a plus
- Previous training in operational security, insider threat awareness, or risk management is a plus
- Knowledge of project management, project delivery, or solution design is preferred
- Demonstrated ability to communicate, present and influence at all levels
- Customer focused, must be able to work on a self-initiated basis and in a team environment
- Must be outgoing, responsible, and able to function within a team while traveling for extended periods of time
- Due to the nature of our US Government contracts, applicants must meet eligibility requirements for US Government security clearance
- Must be a US citizen and eligible for a US Government security clearance.
Benefits
- Competitive compensation: salary + performance-based bonuses
- Stock options
- Unlimited paid time off
- Health and wellness coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project designproject implementationsolution designcustomer servicerisk managementoperational securityinsider threat awarenessproject managementproject deliveryclient success
Soft Skills
communicationpresentationinfluencecustomer focusedteamworkself-initiatedresponsibilityoutgoingclient satisfactionproblem-solving