Spectrio

Account Manager

• Serve as the primary point of contact for a high-volume book of Tier 4 client accounts
• Build and maintain strong client relationships through customer empathy and relationship management, active communication, and consistent follow-up
• Proactively engage clients to understand needs, address concerns, and ensure high levels of customer satisfaction (CSAT/NPS)
• Drive account retention by quickly addressing issues, reducing churn, and improving overall account health
• Identify and act on upsell and cross-sell opportunities using negotiation and objection handling skills
• Collaborate cross-functionally with internal teams (support, product, billing, etc.) to resolve client needs

Associate Account Manager

• Lead, manage and inspire the post-installation support and service phase of the client relationship and sales opportunity/revenue generation efforts
• Partner and collaborate with dealer principals, general managers and dealership contacts to develop campaigns consistent with the overall dealership marketing plan
• Remain current and knowledgeable on all Spectrio products and services
• Understand competitive climate of similar Spectrio products and services
• Establish productive, professional relationships with key decision makers in assigned customer accounts
• Consistently meet with, educate and advise dealer principals and/or general managers on digital engagement platform best practices with consistent direct interface
• Modify and ensure playlists are current and targeted to the dealerships’ goals, traffic patterns, dwell times, customer demographics, etc.
• Measure, report and communicate on dealer satisfaction’s impact on client retention and renewals
• Collaborate with the Spectrio Production Department to create and network digital assets and optimize user experience
• Evaluate client experience and utilization across multiple channels for best practice sharing
• Provide consistent feedback and perspective to upper management on competitive landscape
• Act as a liaison between internal Spectrio client interacting departments and Spectrio client base
• Launch and train on all product initiatives for new and qualified dealers
• Inspect and report on installed equipment at regular intervals – TV screens, rack, media players, etc.
• Report all technical and/or content issues through proper channels, communicate resolution to dealer principal, general manager and/or point-of-contact and ensure thorough follow-up to client satisfaction
• Meet and/or exceed all designated key performance indicators on a monthly basis
• Develop and plan proficient, effective and value-added client contact travel schedules
• Adhere to all Spectrio branding and image guidelines, especially as it pertains to client collaboration

Regional Account Manager

Customer Retention Specialist

• Identify and engage at-risk customers to prevent churn and improve retention
• Act as the primary point of contact for retention-related escalations and renewal risks
• Analyze customer usage, engagement, and feedback to proactively address issues
• Develop and execute retention strategies, including save offers and contract adjustments
• Partner with Customer Success Managers (CSMs) and Account Managers (AMs) to align on account plans
• Document all customer interactions and retention efforts in CRM systems
• Provide insights on churn trends and recommend process or product improvements
• Support renewal conversations when risk is identified

Retention Specialist

Controller

• Safeguard assets and ensure accurate and timely recording of all transactions by implementing disciplines of internal audits, controls and checks across all departments
• Ensure the accuracy and productivity of day-to-day activities of treasury, general ledger accounting including but not limited to account reconciliations and bank reconciliations
• Develop, improve and issue timely monthly financial records for the Executive Leadership Team and Board of Directors
• Ensure financial statements adhere to GAAP and the Company has properly adopted new accounting standards
• Conduct financial statement reviews to ensure all revenue and expense has been properly accounted for by department by line item to allow for accurate interpretation of the financial statements
• Conduct regular margin analysis to ensure Spectrio remains profitable across all product lines
• Pro-forma, Budgeting, Margin Analysis, Revenue and Expense recognition
• Lead the financial integration of newly acquired entities, ensuring chart of account alignment and internal control onboarding
• Act as a secondary point of contact for outside audit firms, preparing necessary schedules and supporting the successful completion of annual audits
• Assist in overseeing inventory controls and lead the coordination of physical inventory counts to ensure book-to-physical accuracy
• Perform other duties as assigned

Associate Account Manager

Regional Account Manager

Retention Specialist

Assistant Controller