Specsavers

Consultant

• Welcome customers warmly, creating a friendly and approachable environment in the store.
• Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions.
• Guide customers in selecting frames that suit their lenses and personal style.
• Explain offers, products, and services clearly and confidently to ensure customers make informed choices.
• Perform pre-screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided).
• Measure and adjust frames for a comfortable and precise fit.
• Process orders for prescription glasses and contact lenses accurately and efficiently.
• Schedule follow-up appointments to maintain excellent customer care.
• Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction.

Part-Time Retail Associate, Eyecare Consultant

Customer Support

• Lead and grow your own team
• Deliver exceptional customer service and clinical excellence
• Make key decisions that shape your business
• Serve your local community with care and professionalism

Audiology Customer Service Partner

Call Center Representative

• Create an outstanding store environment for customers and team
• Ensure best care for patients in store

Call Centre Assistant

Administration

• Answering and making phone calls
• Answering and sending correspondance in different mediums
• Data entry
• Scanning and filing
• Liasing with different teams/departments and authorities
• You will also be trained in aspects of the Optical Assistant role (shop floor based)

Administrator

Affiliate Manager

• Lead the business providing the best in patient eyecare
• Collaborate with admin, schedulers, and Optical assistants
• Work over a set ‘territory’
• Build relationships with existing and new customers
• Maintain high service and professional standards
• Add value and grow business
• Manage substantial earning potential from domiciliary structure.

Optometry Partner

• Efficiently answer all telephone calls to the store responding positively to customer enquiries and direct them to the appropriate department.
• Inform the Director / Manager of days and times where appointments are at capacity and days and times when appointment demand is weak.
• Supporting the management of the diary of clinics, allocating resource to ensure a diary efficiency.
• Manage cancellations and where appropriate rescheduling appointments
• Confirm appointments with patients ahead of time to ensure the smooth running of clinics
• Dealing with telephone queries and responding to online or email queries within agreed SLAs
• Ensure a copy of the following days appointments is produced each evening as a contingency for system failure.
• Ensure a copy of the following days booked collections is produced and ensure the lab has prioritised and completed these jobs.
• Advise customers of the current promotions and any relevant contact lens or product information.
• Support the Directors with ad-hoc tasks as required
• Act as an ambassador for Specsavers at all times.

Call Centre Advisor

Manager

• Help make a real difference to people’s lives
• Ensure patients have an excellent experience
• Provide a unique blend of customer care and professional excellence
• Work as part of a team to maintain high standards of customer care

Dispensing Optician Manager

• You’ll be the friendly face at the heart of our stores, working among a team of experienced professionals to deliver unmatched customer service every single day.
• This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job.
• You’ll gain valuable experience in admin and call centre-style tasks, such as handling customer queries over the phone, booking appointments, managing records, and supporting the day-to-day running of the store behind the scenes.
• While this will be your main base, the role may also involve occasional travel to our nearby spoke stores in London Road (Brighton), Hove, and Portslade.

Customer Service Apprentice

• Support the administration for the Domiciliary Audiology team
• Help plan clinics and schedule appointments for home visits
• Support the administration for the Domiciliary Optical team
• Manage high volume of phone calls and emails

Administration & Scheduling Assistant

Business Analyst

• play a key role in shaping how initiatives are defined, prioritised and delivered
• partner closely with colleagues across supply chain and the wider business
• bring structure and clarity to change
• work alongside supply chain leaders and cross-functional teams to understand current processes and future ways of working
• facilitate workshops and document requirements
• analyse 'as is' and 'to be' processes
• support better decision making and effective delivery of supply chain initiatives
• contribute to development and consistent use of business analysis standards, tools and ways of working within the PMO

Business Analyst – Supply Chain

• Help make a real difference to people’s lives
• Provide outstanding customer care
• Join a dynamic team at Specsavers in Brixham

Dispensing Optician / Dispensing Optician Manager

• Deliver the best patient care from the store
• Maintain the highest standard of customer service on the shopfloor
• Ensure a warm, friendly atmosphere in the store
• Collaborate with a team of clinicians, retail staff, and apprentices

DO Manager

Data Engineer

• Extracting, transforming, and loading data.
• Analyzing legacy datasets and migrating to a modern SaaS platform.
• Collaborating with colleagues to ensure data is clean and complete.
• Troubleshooting issues during data migration.

Data Engineer – 9 month FTC

Financial Planning and Analysis

• Drive financial excellence for UK & ROI Audiology business
• Support contract bids and re‑tenders
• Prepare profitability forecasts and deliver financial insights to leadership team
• Shape monthly reporting and support supplier invoice processing
• Role in cost centre budgeting and financial reviews
• Build relationships with Product, Marketing, and NHS Service Delivery teams
• Lead cost of sales process during month‑end
• Oversee invoice validation and product pricing

Finance Business Partner

General Counsel

• Support with providing legal advice on a broad range of legal matters relevant to the business, with a particular focus on commercial contracts, franchising and joint venture agreements, mergers & acquisitions, corporate partnerships and governance.
• Management of day-to-day requests for engagement with third party vendors/suppliers (drafting NDAs, supporting with RFPs, RFls and DPIAs, reviewing and negotiating commercial contracts etc)
• Support key commercial projects and business initiatives as directed by the Legal Team, the broader business and/or the Board
• Develop and revise legal documents, templates, policies and procedures used by the Legal Team and/or Specsavers as required
• Involvement in continuous improvement processes and championing good governance and ethics.
• Establish and maintain positive and effective working relationships with Specsavers external legal providers, other members of the Legal and Risk Team and key business stakeholders including colleagues in other Specsavers regions
• Support drafting and provision of legal training to the Specsavers business as necessary
• Provide timely administration of legal matters including follow-up where required
• Create open communication with key stakeholders to inform and update, building trust and respect by creating strong relationships that allow for healthy debate and influential discussion.