Specsavers

Customer Service Apprentice

Specsavers

full-time

Posted on:

Location Type: Office

Location: Brighton • United Kingdom

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Salary

💰 £10 per hour

Job Level

Entry Level

About the role

  • You’ll be the friendly face at the heart of our stores, working among a team of experienced professionals to deliver unmatched customer service every single day.
  • This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job.
  • You’ll gain valuable experience in admin and call centre-style tasks, such as handling customer queries over the phone, booking appointments, managing records, and supporting the day-to-day running of the store behind the scenes.
  • While this will be your main base, the role may also involve occasional travel to our nearby spoke stores in London Road (Brighton), Hove, and Portslade.

Requirements

  • It’s essential you haven’t worked in the Customer Service sector before, this is a new adventure
  • Passion for providing excellent customer service and making customers’ lives easier
  • Great teamwork
  • A good initiative
  • Confidence in using IT systems
  • Excellent communication and listening skills
  • Prepared to step out of your comfort zone and try something new
  • Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)
  • Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
Benefits
  • We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
  • Specsavers Perks - a portal to a world of great everyday discounts and savings
  • WeCare - our employee support service to help you and your immediate family when you need it most
  • Complimentary subscription to the Headspace app
  • Eyecare and hearcare discounts for you and your family
  • Enjoy an additional paid day off on your birthday to celebrate you!
  • Enhanced family leave and company sick pay

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer serviceteamworkinitiativecommunication skillslistening skillsopenness to feedbackwillingness to learnadaptability