Southwest Strategies

Agency Resource Manager

Southwest Strategies

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California • United States

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Salary

💰 $85,000 - $110,000 per year

About the role

  • Manage resource allocation and staffing across all agency teams for new and existing projects, including account staff, creative and digital
  • Provide agencywide visibility into resource capacity and utilization, supplying data, reporting, and recommendations to leadership to support day-to-day resource needs, staffing decisions and forward planning
  • Own day-to-day resource allocation and traffic management for the creative and digital teams, assigning work, balancing workloads and adjusting resources as priorities shift
  • Assign staff to projects based on skill set, availability, experience level and project priority
  • Maintain and update agencywide staffing plans, schedules and utilization forecasts
  • Balance short-term project demands with long-term capacity planning and team sustainability
  • Track individual and team utilization; identify over- or under-utilization trends and proactively flag risks
  • Partner with leadership to address bandwidth constraints, staffing gaps or burnout risks
  • Serve as the central point of coordination between project managers, vertical leads and leadership regarding resourcing needs and priorities
  • Facilitate regular resourcing meetings to review priorities, timelines, conflicts and upcoming work
  • Support new business and proposal efforts by providing staffing plans, utilization estimates and feasibility assessments
  • Own and maintain resourcing data within time tracking systems; ensure accuracy, visibility and consistency
  • Improve resourcing workflows, tools, templates and reporting to increase efficiency and transparency
  • Support onboarding, offboarding and freelance/contractor planning as agency staffing needs evolve
  • Other duties as assigned

Requirements

  • Typically 3+ years of resource management or public relations, preferably in an agency or consulting environment
  • Bachelor’s degree or higher in communications, public relations, marketing, business, management or a related field
  • Proficiency with Microsoft Office (Word, PowerPoint, Excel)
  • Experience with project management and resourcing software (e.g., Workamajig, Kantata, BigTime, etc.)
  • Familiarity with creative, digital and production workflows
  • Understanding of agency environment preferred
Benefits
  • Flexible, Hybrid Schedule: A hybrid work model that supports flexibility, collaboration and work-life balance.
  • Medical, Dental and Vision Benefits: Comprehensive healthcare coverage including several low-cost medical plan options, 100% employer covered dental and vision, and FSA offerings to support our team and their families.
  • Financial Growth and Stability: Competitive salaries with clear paths for advancement, 401(k) participation, profit-sharing opportunities and life insurance benefits.
  • Professional Growth and Opportunity: A professional development stipend, internal training programs, mentorship from experienced professionals and exposure to influential stakeholders and complex, high-impact projects.
  • Rest, Renewal and Well-Being: Three weeks of PTO, 13 paid holidays and a company wellness stipend for ClassPass.
  • Community and Recognition: Company events and an employee recognition program celebrate contributions, milestones and the collaborative spirit that defines our culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
resource managementstaffingcapacity planningutilization trackingtraffic managementproject managementworkflow improvementdata reportingfeasibility assessmentscheduling
Soft Skills
communicationleadershiporganizationalproblem-solvingcollaborationadaptabilitytime managementdecision-makingconflict resolutionstrategic planning