Salary
💰 $130,276 - $208,104 per year
Tech Stack
BabelITSMJavaScriptReactServiceNowWebpack
About the role
- Create ServiceNow solution design concepts, integration architecture and framework for IT initiatives surrounding the platform
- Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
- Work with Program Resources to define sustainment governance and processes as part of operational transition
- Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap
- Work with ServiceNow team and business units to identify opportunities where the ServiceNow software can create streamlining, efficiency and automation
- Critically evaluate business unit requirements and Strategic vision of the platform to develop design and architecture concepts
- Administer and monitor the development and functionality of the ServiceNow Software
- Effectively communicate insights and plans to cross-functional team members and management
- Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
- Execute system testing as needed
- Aid other employees by liaising with them through healthy and positive interactions
- Continuously update skills by participating in professional training and cross-training offered by the Bank
- Serve as a back up to the other ServiceNow team members
- Work with the Line of Business on projects surrounding the ServiceNow Platform
- Perform other tasks, responsibilities, or duties, as directed by management
Requirements
- In depth knowledge of the ServiceNow Platform including Architecture, Development, Configuration and Platform Security
- Integration experience with tools and applications such as BigFix, Bomgar, Rapid7, Workday
- Prior experience and/or understanding of Banking Processes and Workflow
- Bachelor’s degree in Business, MIS, Computer Science, or related field required
- Training, management, ServiceNow Certification strongly preferred
- Minimum of 5 years of ServiceNow implementation experience in large complex environments
- Minimum of 5+ years of technology implementation
- Information Technology experience required, including development, implementation, and maintenance of large-scale systems
- Demonstrated ability to work in a fast paced and changing environment with short deadline
- Proficient in all phases of the Application Development Lifecycle
- Strong technical project management and / or leadership skills
- Certified ServiceNow Application Developer, Implementer, Technical Architect or Master Architect Preferred
- Expert knowledge of bank operations, technology, and their applications
- Exceptional analytical and conceptual thinking skills
- Maintain excellent verbal and written communication skills while interacting professionally with a diverse group of executives, managers, and subject matter experts
- Excellent documentation skills
- Excellent problem identification and resolution skills
- Must be well-organized, accurate, and attentive to detail
- Must be cooperative and willing to assist coworkers and customers on a regular basis
- Must have effective listening skills
- Must be able to remain composed under pressure
- Exceptionally skilled at influencing and leading change
- Excellent planning, organizational, and time management skills
- Trainable, teachable, demonstrates continuous self-improvement
- Self-Motivated with the ability to work with minimal supervision
- Strong knowledge of SouthState Bank’s systems and software applications
- Certified ITIL practitioner
- Minimum of 10 years of experience in ServiceNow Development or equivalent knowledge preferred
- Knowledge and comprehension of JavaScript & HTML
- Proficient in web front-end technologies such as JavaScript, HTML5 and CSS
- Functional front-end development with technologies such as ReactJs or Elm
- Familiar with modern JavaScript development tools such as Webpack and Babel
- Experience designing, developing, and maintaining processes via ITSM
- Telecommuting requirements: dedicated work area, minimum 10 mbps download and 5 mbps upload, Ethernet connection may be required