SouthState Bank

ServiceNow Developer II

SouthState Bank

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Colorado, Florida, North Carolina, South Carolina

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Salary

💰 $99,237 - $158,521 per year

Job Level

Mid-LevelSenior

Tech Stack

BabelITSMJavaScriptReactServiceNowWebpack

About the role

  • Develop processes and applications on the ServiceNow platform that will provide operational benefit and efficiencies to further the strategies the Company.
  • Design and develop workflows, forms, scripts, and underlying logic using SCRUM / Agile methodologies.
  • Working with product owner(s), develop technical designs from business requirements that detail the build and execution of the solution within the platform.
  • Write functional requirements, develop test plans and address production issues.
  • Stay current on technologies that are required for platform support and development.
  • Customize ServiceNow applications and facilitate rollout of both new applications and application customizations.
  • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design.
  • Perform system testing on production changes to ensure accuracy of processing prior to implementing changes in production environment.
  • Design, Implement, Maintain performance measurement systems to monitor and analyze trends associated with ITSM processes and service performance to ensure overall compliance Research.
  • Review and analyze the effectiveness and efficiency of processes and develop strategies for enhancing these processes in accordance with ITIL best practices and platform capabilities to enable continuous improvement.
  • Participate in, test, and support ServiceNow version upgrades.
  • Create and update ServiceNow reports and dashboards.
  • Conduct in-person and virtual training sessions for stakeholders as appropriate.
  • Participate in regular Agile Scrum processes.
  • Maintain and update documentation of processes supported, to include procedures.
  • Adhere to existing processes/standards/policies as set forth by the Company or other departments as these apply.
  • Critically evaluate business unit requirements, Strategic vision of the platform to develop design and architecture concepts.
  • Administer and monitor the development and functionality of the ServiceNow Software.
  • Effectively communicate insights and plans to cross-functional team members and management.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Aid other employees by liaising with them through healthy and positive interactions.
  • Continuously update skills by participating in professional training.
  • Seek opportunities to improve skills through cross-training offered by the Bank.
  • Serve as a back up to the other ServiceNow team members.
  • All other tasks, responsibilities, or duties, as directed by management.
  • Professional Support Sundown rule returning calls and emails before the end of the day, even if to let the inquirer know that you are working on the issue/request.
  • Establish effective relationships with Technology personnel, program and project managers, and other business partners.
  • Prioritize and manage own workload in order to deliver quality results and meet timelines.
  • Ensure quality and accuracy of data and information is a priority.
  • Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
  • Continuously enhance knowledge/expertise in own area and keep current with trends/development and regulatory changes which may affect documentation or processes.
  • Possess and demonstrate effective communication skills/habits, both written and verbal.
  • Ability to effectively absorb information from various sources, then analyze and examine data in detail in order to draw appropriate conclusions.
  • Strong customer service orientation.
  • All rights reserved.

Requirements

  • In-depth knowledge of the ServiceNow Platform including Architecture, Development, Configuration and Platform Security.
  • Prior experience and/or understanding of Banking Processes and Workflow.
  • Bachelor’s degree in Business, MIS, Computer Science, or related field.
  • Training, management, ServiceNow Certification strongly preferred.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Minimum of 5 years of ServiceNow development experience in large complex environments.
  • Firm understanding of ServiceNow applications and modules.
  • Information Technology experience required.
  • Demonstrated ability to work in a fast paced and changing environment with short deadline.
  • Proficient in all phases of the Application Development Lifecycle.
  • Strong technical project management and / or leadership skills.
  • Certified ServiceNow System Administrator.
  • Expert knowledge of bank operations, technology, and their applications.
  • Exceptional analytical and conceptual thinking skills.
  • Maintain excellent verbal and written communication skills with a diverse group of executives, managers, and subject matter experts.
  • Excellent documentation skills.
  • Excellent problem identification and resolution skills.
  • Must be well-organized, accurate, and attentive to detail.
  • Must be cooperative and willing to assist coworkers and customers on a regular basis.
  • Must have effective listening skills.
  • Must be able to remain composed under pressure.
  • Exceptionally skilled at influencing and leading change.
  • Excellent planning, organizational, and time management skills.
  • Trainable, teachable, demonstrates continuous self-improvement.
  • Self-Motivated with the ability to work with minimal supervision.
  • Strong knowledge of SouthState Bank’s systems and software applications.
  • Bachelor’s degree in Business, Information Systems, or equivalent.
  • Certified ITIL V3 practitioner.
  • Minimum of 5 years of experience in ServiceNow Development.
  • Knowledge: Firm understanding of ServiceNow applications and modules.
  • Experience with JavaScript & HTML.
  • Proficient in web front-end technologies such as JavaScript, HTML5 and CSS.
  • Functional front-end development with technologies such as ReactJs or Elm.
  • Familiar with modern JavaScript development tools such as Webpack and Babel.
  • Experience designing, developing, and maintaining ITSM processes. TRAINING REQUIREMENTS/CLASSES: Annual regulatory and compliance training.