Southern Legacy of Life (formerly ARORA)

General

• The Donation Support Coordinator I (DSC I) is primarily responsible for answering incoming and making outgoing calls which communicate and promote organ, tissue, and eye donation
• DSC I is to facilitate donation through the acts of taking referrals via the telephone and computer (iReferrals) referrals
• The DSC I will enter data into SLL's referral database
• Answers in-coming calls for donor referrals in a prompt and professional manner
• Responds appropriately to potential donor referrals by phone and conducts a comprehensive initial assessment of potential donors' medical status according to SLL, FDA, and AATB guidelines
• Completes appropriate data entry and documentation in a timely and thorough manner and maintains proper documentation of activities
• Facilitates ongoing communication with the health care team, funeral home, family or other agency during the evaluation of referred potential tissue donors
• Maintains regular and punctual attendance at assigned work location
• Accurately document timekeeping records
• Completes and maintains appropriate documentation in a timely and thorough manner including activities such as training documentation, mileage, expenses, electronic schedule of SLL events, and other forms
• Proofs work for accuracy and completeness
• Demonstrates professional appearance, behavior and standards in all business dealings and interactions

Donation Support Coordinator

• Answer incoming calls and make outgoing calls communicating and promoting organ, tissue, and eye donation
• Document referrals from all referring organizations
• Properly assess potential organ/tissue donation and communicate referrals
• Perform authorization conversations and complete paperwork for anatomical gifts
• Screen potential tissue and eye donors with approved agencies
• Facilitate donation through telephone and computer referrals
• Enter data into donor and referral database
• Share information with potential donor families over a recorded telephone line

Donation Support Coordinator

Donation Support Coordinator – Level II