Donation Support Coordinator – Level II

Southern Legacy of Life (formerly ARORA)

Donation Support Coordinator at Southern Legacy of Life managing communications for organ, tissue, and eye donations. Collaborating with healthcare professionals to assess potential donations and guide families.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in organ, tissue, and eye donation processes, including effective communication with donor families and meticulous documentation. Capable of working autonomously while collaborating within interdisciplinary teams to ensure high standards of customer satisfaction and attention to detail.

Highest-signal resume keywords

Organ Procurement ExperienceEffective Communication SkillsAttention to DetailMicrosoft Office ProficiencyInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DocumentationData EntryAuthorization ConversationsScreening DonorsReferral Assessment

Soft Skills

Strong Organization SkillsListening SkillsPrioritization SkillsSelf-Directed WorkCollaboration

Certifications & Qualifications

Clinical Healthcare Certification

Industry Keywords

Organ DonationTissue DonationEye DonationAnatomical GiftsInterdisciplinary Team

About the role

Key responsibilities & impact

Answer incoming calls and make outgoing calls communicating and promoting organ, tissue, and eye donation
Document referrals from all referring organizations
Properly assess potential organ/tissue donation and communicate referrals
Perform authorization conversations and complete paperwork for anatomical gifts
Screen potential tissue and eye donors with approved agencies
Facilitate donation through telephone and computer referrals
Enter data into donor and referral database
Share information with potential donor families over a recorded telephone line

Requirements

What you’ll need

High school diploma or equivalent
Completion of an accredited clinical healthcare program resulting in certification, registry, or licensure
1-year experience working in a similar position at another Organ Procurement Organization, Eye Bank or Tissue Bank may substitute for education or experience
Strong organization and interpersonal skills
Effective communication and listening skills
Ability to practice with a high degree of autonomy in a self-directed manner
Ability to work collaboratively within an interdisciplinary team
Consistent demonstration of attention to detail, precision, accuracy, and customer satisfaction
Strong prioritization skills and ability to effectively manage multiple projects and tasks
Proficiency in Microsoft Office Suite

Benefits

Comp & perks

24/7 operation requiring various shifts
Occasional travel by personal vehicle
Non-smoking office environment