Southern Illinois Healthcare

Program Manager

Program Manager for the Automation Center of Excellence (CoE) leading design, execution, governance of system-wide automation initiatives across the health system
Foster culture of digital innovation focusing on intelligent automation including RPA, AI-enabled automations, NLP, and IDP
Develop business cases, drive opportunity discovery, manage automation pipeline, ensure delivery of measurable ROI
Lead automation CoE strategy, execution, stakeholder alignment across clinical, business, and IT functions
Promote continuous improvement and align automation with core platforms: ERP, Automation Platform, EHR, ESM, AI Agentic Tools
Champion culture & change management, run communication campaigns, training, workshops
Collaborate with departments to discover and assess automation opportunities involving RPA and AI tools
Guide business case development quantifying labor savings, accuracy improvements, turnaround time reductions, patient/staff experience enhancements
Maintain and refine automation pipeline; track lifecycle and prioritize
Establish KPIs for automation initiatives and report on adoption and realized benefits
Serve as liaison between operational, clinical, IT, analytics, and vendor stakeholders
Design and deliver learning resources and enablement strategies to build automation and AI literacy

Automation Center of Excellence Program Manager

ServiceNow

• The Web Developer/Coder will have primary responsibility for requirement gathering, design, build/configuration, testing, validation, and ongoing support of their assigned enterprise platform and integrations with other systems.
• Responsible for obtaining and maintaining in-depth knowledge of the software functionality and acquiring/utilizing knowledge of the operational workflows to be implemented with the web systems.
• Coordinate planning, design, development, implementation, adoption, communication, maintenance, and evaluation of existing or new functionality related to their assigned systems and related information systems.
• Manage projects related to their assigned systems and related third-party systems.
• Participates in on-call rotation including weekend and after-hours coverage as assigned.
• Provides web platform software development services and ongoing maintenance / technical support.
• Develops program logic for new application or analyzes and modifies logic in existing applications.
• Gathers requirements, designs applications, and documents detailed specifications to maintain and support web platform applications and integrations.
• Validates and confirms new or changed functionalities to ensure customer specifications are met.
• Maintains system security ensuring patient and company confidentiality.
• Designs, builds, analyzes workflow and redesigns web platform applications.
• Analyzes requirements, maintains, tests, and integrates application components.
• Tests new and changed application functionalities.
• Demonstrates ability to organize and lead meetings effectively.
• May serve as project manager; coordinates and completes assigned projects including project definition, assignment of tasks, setting and maintaining deadlines.
• Ensures that system improvements are successfully implemented by following best practices for coding and testing.
• Provides support to customers and coworkers for problems and issues reported through the IT Service Management system (ITSM).
• Liaises with customers, other IT staff and vendors for design, planning, implementation, and problem resolution.
• Maintains knowledge of the latest developments in information technology, especially healthcare systems in scope of role.
• Provides availability for "on-call" emergency solution support and other after-hours support duties as assigned by ITS Management.
• Sets and maintains goals, timelines, and commitments; trains and mentors team members; develops training materials for updated workflows.
• Strives to adhere to SIH Commitment to Care and ITS Core Competencies.

Automation Center of Excellence Program Manager

ServiceNow Web Developer