Southern Home Services

Operations

• Partner with local General/Line Managers to audit, coach, and optimize operations to maximize regional Gross Margin and EBITDA.
• Implement regional cost-containment strategies to aggressively improve gross margins and center EBITDA.
• Conduct ticket dives, audit timecard adherence, OT hours, labor efficiency, dispatch efficiency, and technician utilization rates to reduce direct labor costs.
• Enforce standardized multi-trade flat-rate pricing guides to minimize field discounting and protect gross margins.
• Oversee warehouse controls to minimize inventory and ensure proper truck stock and replenishment processes.
• Ensure adherence to SoOps operational blueprint across dispatching, sales, and service.
• Mandate 100% data compliance within ServiceTitan to ensure accurate regional reporting and KPIs.
• Ensure safety training completion and adherence to safety protocols through collaboration with stakeholders.
• Enforce a strict "COD" (Cash on Delivery) policy, requiring field technicians to collect 100% payment upon job completion.
• Partner with branch managers to clear residual 30/60/90-day outstanding balances.

Regional Operations Support Manager

Recruitment

• Support recruiters with candidate sourcing activities and applicant tracking.
• Review and update candidate information within the Applicant Tracking System (ATS).
• Maintain accurate recruiting trackers, candidate records, and hiring documentation.
• Monitor open requisitions and ensure hiring data is up to date.
• Coordinate interviews between candidates and hiring managers.
• Communicate interview details and provide scheduling support to candidates.
• Administer pre-employment assessments as needed.
• Ensure timely candidate status updates and dispositioning within the ATS.
• Assist with the coordination and logistics of hiring events and recruiting campaigns.
• Track candidate registrations and attendance.
• Support follow-up activities and candidate communications after events.
• Maintain accurate records of event outcomes and hiring results.
• Assist with pre-employment requirements, including background checks and drug screening coordination.
• Support new hire onboarding activities and ensure required documentation is completed.
• Coordinate new hire communications and onboarding schedules.
• Assist with new employee orientation and onboarding-related administrative tasks.
• Provide backup support to recruiters during high-volume hiring periods.
• Assist with special projects and other HR-related duties as assigned.

Regional Operations Support Manager

Recruiting Assistant – Temporary Assignment