Southern Home Services

Manager

• Drive residential plumbing product sales through technical training, upselling strategies, and partnership with sales teams.
• Collaborate with regional leadership and local teams to identify growth opportunities and ensure consistent messaging and strategy execution.
• Develop relationships with product vendors, sales managers and technicians leveraging technical insights and solution-based recommendations depending on seasonality and center location.
• Develop and deliver comprehensive training programs for sales staff, technicians, and partners to deepen product and application knowledge.
• Act as the subject matter expert for residential plumbing systems, tools, and innovation throughout the company.
• Stay updated on market trends, emerging technologies, and competitor offerings to ensure best-in-class training and positioning.
• Provide leadership, guidance, and influence across multiple residential sites to ensure alignment of plumbing sales strategies and execution.
• Work closely with regional and local managers to implement national product-focused training initiatives.
• Maintain standard operating procedures and ensure consistency in product representation, technical implementation, and pricebook/rebate adherence.
• Travel up to 75-80% visiting centers, supporting regional teams, conducting live training, and attending industry events or vendor meetings.
• Partner with senior leadership to align plumbing strategies with company growth objectives.

National Plumbing Manager

Learning and Development

• Work with the leadership teams to determine sales training priorities and what training to deliver to ensure the highest business impact
• Facilitate training courses and initiatives, continual education, and workshops
• Execute group and individualized training plans based on business needs
• Establish strong relationships with the trades (HVAC/Electrical/Plumbing) to gain a better understanding of the business needs
• Continuously monitor individual and company training needs
• Create and manage the implementation of hands-on, face-to-face delivery of the product and technical training for management and non-management staff, including train-the-trainer activities
• Design and implement follow-up activities to strengthen and sustain knowledge gained and skills developed from technical training programs and courses
• Create and monitor KPIs and reporting to ensure performance metrics are exceeded
• Continuously improve/customize existing programs and courses
• Coordinate, design, develop and implement training/education plans to drive sales; follow product training objectives
• Work directly with sales teams to develop sales strategies and build a collaborative partnership with the sales and service teams
• Assist with training and integration of “Southern Model” with acquisitions
• Additional duties as assigned

Regional Sales Training Manager

Recruitment

• Manage the full recruitment process for skilled trades positions
• Screen and evaluate candidates
• Collaborate closely with hiring managers
• Maintain pipeline of candidates for future openings
• Extend job offers and coordinate onboarding
• Track key performance metrics

National Plumbing Manager

Regional Sales Training Manager

Talent Acquisition Partner – High Volume