Regional Operations Support Manager

Southern Home Services

Regional Operations Manager partnering with local managers to optimize operations and improve EBITDA in HVAC, Plumbing and Electrical sectors. Leading cost-containment strategies and ensuring safety compliance across branches.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Partner with local General/Line Managers to audit, coach, and optimize operations to maximize regional Gross Margin and EBITDA.
Implement regional cost-containment strategies to aggressively improve gross margins and center EBITDA.
Conduct ticket dives, audit timecard adherence, OT hours, labor efficiency, dispatch efficiency, and technician utilization rates to reduce direct labor costs.
Enforce standardized multi-trade flat-rate pricing guides to minimize field discounting and protect gross margins.
Oversee warehouse controls to minimize inventory and ensure proper truck stock and replenishment processes.
Ensure adherence to SoOps operational blueprint across dispatching, sales, and service.
Mandate 100% data compliance within ServiceTitan to ensure accurate regional reporting and KPIs.
Ensure safety training completion and adherence to safety protocols through collaboration with stakeholders.
Enforce a strict "COD" (Cash on Delivery) policy, requiring field technicians to collect 100% payment upon job completion.
Partner with branch managers to clear residual 30/60/90-day outstanding balances.

Requirements

What you’ll need

5+ years of multi-site operations experience or proven track record of operational excellence ideally within a home services platform.
Proven success transforming underperforming branches into high-margin, highly compliant business units.
Fluent with Microsoft Word, Excel and PowerPoint.
Valid driver license with acceptable driving record is required; extensive travel is required including overnight travel.

Benefits

Comp & perks

Reliable, Year-Round Work
Weekly Paychecks
Paid Time Off and Paid Holidays
Comprehensive Medical, Dental and Vision Benefits
Company Matched 401k

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Operational AuditingLabor Efficiency AnalysisDispatch EfficiencyInventory ControlFlat-Rate Pricing ImplementationKPI ReportingData ComplianceCost Reduction StrategiesTechnician Utilization RatesFinancial Management

Soft Skills

CoachingCollaborationStakeholder EngagementProblem-SolvingCommunication

Certifications

Valid Driver License