Southern Glazer's Wine & Spirits

Customer Service Representative – Part-Time

Southern Glazer's Wine & Spirits

part-time

Posted on:

Location Type: Office

Location: Cerritos • California • United States

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Salary

💰 $27 - $39 per hour

Job Level

Junior

About the role

  • Answer inquiries regarding customers' accounts
  • Keypunch supplier and sample withdrawals
  • Enter financial data into company records; issue credit and debit memos
  • Handle returned mail
  • Research shortage and miss-shipped claims
  • Process/enter orders and pick-ups
  • Handle call volume from the customer service queue
  • Process winery direct orders
  • Responsible for scanning and indexing customer credit files into the imaging system
  • Add/drop partners, self-incorporated accounts, and inactive systems
  • Identify outdated, obsolete, and duplicate documents from customer files
  • Handle all salespersons' changes at the beginning of each month
  • Research returned mail with an incorrect address and make the necessary corrections
  • Handle delivery claims, logs (shortage claims, miss ships, etc.), and error files
  • Pull faxes and invoices off the printer and distribute to appropriate desks; communicate with Salesforce, customers, and Accounts Receivables
  • Perform the job following company and departmental policies and procedures
  • Perform other job-related duties as assigned

Requirements

  • High school diploma or equivalency plus one year of experience
  • Knowledge with Generally Accepted Accounting Principles, federal regulatory guidelines, and organizational objectives
  • Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
Benefits
  • comprehensive medical and prescription drug coverage
  • dental and vision plans
  • tax-saving Flexible Spending Accounts
  • disability coverage
  • life insurance plans
  • 401(k) plan
  • tuition assistance
  • wellness program
  • parental leave
  • vacation accrual
  • paid sick leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryfinancial data processingcredit and debit memosorder processingdocument indexingresearch skillsclaims processingaccount managementMicrosoft Excelpivot tables
Soft Skills
customer servicecommunicationorganizational skillsattention to detailproblem-solving
Certifications
high school diplomaequivalency