Southern Glazer's Wine & Spirits

Customer Service Representative

Southern Glazer's Wine & Spirits

full-time

Posted on:

Location Type: Office

Location: Omaha • New York • United States

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Job Level

Junior

About the role

  • Support customers in resolving issues related to self-service experience
  • Navigate customers through the process of submitting an order through the self-service portal
  • Answer inquiries regarding customers' accounts
  • Keypunch supplier and sample withdrawals
  • Electronic imaging
  • Research shortage and miss-shipped claims
  • Process/enter orders and pick-ups
  • Handle calls from customer service queue
  • Process winery direct orders
  • Scan and index customer credit files into the imaging system
  • Add partners, drop partners, self-incorporated accounts and inactive systems
  • Identify outdated, obsolete and duplicate documents from customer files
  • Handle all salespersons changes at the beginning of each month
  • Research returned mail with an incorrect address and make necessary corrections
  • Handle delivery claims and logs (shortage claims, miss ships, etc.)
  • Pull faxes and invoices off the printer and distribute them to appropriate desks
  • Communicate with the sales force, customers and A/R
  • Perform the job in accordance with company and departmental policies and procedures
  • Perform other related duties as assigned

Requirements

  • High school diploma or equivalency plus 1 year of experience
  • Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
  • Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
Benefits
  • comprehensive medical and prescription drug coverage
  • dental and vision plans
  • tax-saving Flexible Spending Accounts
  • disability coverage
  • life insurance plans
  • 401(k) plan
  • tuition assistance
  • wellness program
  • parental leave
  • vacation accrual
  • paid sick leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
keypunchingelectronic imagingorder processingdata entrydocument scanningindexingresearching claimshandling delivery claimsMicrosoft Excelcreating pivot tables
Soft Skills
customer supportcommunicationproblem-solvingorganizational skillsattention to detail