Banquet Manager
Southall - Farm and Inn
full-time
Posted on:
Location Type: Office
Location: Franklin • Tennessee • United States
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About the role
- Hire, train, schedule, lead and manage the performance of the Banquets front of house team
- Develop and enforce consistent operating procedures to improve customer experience while monitoring controllable costs
- Oversee property-wide event activations for social, group and corporate clientele, providing guidance to the team to ensure a five-star product
- Engage in weekly BEO, Operations and other meetings to ensure proper communication and coordination of all facets of Banquet operations
- Manage the business by conducting linen and supply inventory, assessing labor costs, beverage costs, and operating costs
- Conduct weekly payroll punch audits to ensure accuracy of timesheets and Team Member pay
- Conduct regular audits and walkthroughs of events to maintain high levels of quality control
- Perform additional duties and projects as assigned by Southall Leadership
Requirements
- Minimum of 2 year of experience working in a high-end hotel or resort
- Minimum of 1 year of experience of supervising others
- Proven track record of success in the hospitality field
- Polished verbal and written communication, fluent in English
- Polished and professional appearance
- Knowledge of industry trends and inventive to set new trends
- Customer service oriented with unquestioned hospitality skills
- Ability to work a flexible schedule to include weekends and holidays as necessary
- Ability to meet physical and mental requirements of the position which will include working indoors and outside
Benefits
- Equal employment opportunities
- Diverse and inclusive workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inventory managementcost assessmentquality controlpayroll auditingevent activation managementoperating procedures developmentcustomer experience improvementperformance managementschedulingtraining
Soft Skills
leadershipcommunicationcustomer serviceteam managementflexibilityprofessional appearanceattention to detailproblem-solvinginterpersonal skillsorganizational skills