Construction Manager
TinyURL
Customer Care Manager – Wholesale Services and Supply Queries
South West Water
contract
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £41,295 per year
Job Level
Mid-LevelSenior
About the role
- Employee management including 121s, supporting personal development, absence management and implementing performance management when and if needed.
- Reporting on performance across all areas within your remit.
- Daily management of customer complaints ensuring internal performance measures are achieved.
- Understanding the root cause of complaints and ensuring the implementation of changes to reduce their volume.
- Managing the Pelican relationship regarding supply queries to ensure the quick resolution of customer information issues for billing.
- Increasing data accuracy by process refinement and continuously carrying out root cause analysis around billing issues.
- Managing and monitoring Wholesale processes to ensure they comply with the Market (MPS) and Operational (OPS) SLAs and are delivered as efficiently as possible to maintain a leading position.
Requirements
- Strong leadership skills
- Proven track record of managing and implementing change
- Strong knowledge and understanding of the Non-Household Market
- Strong interpersonal and communication skills (written, oral, and formal presentation) with all levels in the organisation
- The ability to multi-task and manage priorities to meet business needs and meet deadlines
- Problem solving skills
- Commercial focus and the ability to challenge others constructively.
