International Relocation Consultant
Knowledge Anywhere
Lead Customer Services Manager – Operations
South West Water
contract
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £55,000 - £60,000 per year
Job Level
Senior
About the role
- Manage, lead and develop teams within the Customer Hub (Operational Customer Services, New Supplies, Digital Communications, Supply Queries, Wholesale Services and Customer Care)
- Act as deputy to the Head of Customer Hub and contribute to strategic plans for delivery of key business priorities
- Maximise resources across teams by establishing multi-skilling and efficiency savings
- Manage end-to-end processes of all customer journeys
- Understand compliance for Wholesale Services
- Identify solutions and be accountable for governance and implementation across teams
- Implement continuous improvement across teams
- Manage the ICS ServiceMark programme with the ambition to reach distinction
- Collaborate with Senior Planning and Scheduling Manager and Delivery Partners to manage work-banks and maximise C-MeX, D-MeX, Water UK and R-MeX delivery
- Participate in governance of changes to operational processes between Planning team and delivery partners to ensure efficiency and cost-effectiveness
Requirements
- Excellent leadership skills
- Excellent communication skills with a high level of verbal and written fluency
- Strong interpersonal and communication skills (written, oral, and formal presentation) with all levels in the organisation
- Excellent skills at managing change
- Key influencer of stakeholders across the business
- Experienced at managing customer teams through change
- Ability to multi-task and manage priorities to meet business needs and meet deadlines
- Planning, project management and problem-solving skills
- Experience of dealing with individuals at senior level within an organisation
