Manager

• Provide case management services to assigned clients transitioning from emergency shelter into their own housing.
• Case management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services.
• Perform home visits.
• Provide coordinated housing search of private market rate housing as well as various subsidized housing programs.
• Develop and maintain relationships with outside landlords and community providers to assist in the identification of affordable housing options for families.
• The target population is families leaving/transitioning out of shelter.
• As stabilization caseloads vary, the Stabilization Case Manager may work as a Housing Search Specialist as determined by Division Director.
• Establish a stabilization plan with each family, using the Stabilization touchpoint created in ETO, and update every 30 days until stabilization services have ended.
• Provide housing search assistance to clients without a voucher or subsidized housing, including applying and updating existing applications for public and private subsidized housing.
• Maintain up-to-date case notes, telephone contact log and referrals to community-based services.
• Enter all client data into the required database(s) on a daily basis.
• Provide related information and referrals to community-based resources, including Fuel Assistance, Food Stamps, WIC, RAFT, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
• Coordinate all services required by the stabilization plan.
• Work collaboratively with other SMOC staff on housing, employment search and stability as indicated in the stabilization plan.
• Establish a respectful relationship with clients and schedule quarterly home visits to monitor the service plan.
• Maintain monthly phone contact and re-assess, evaluate and document adherence to the stabilization plan on a monthly basis.
• Support clients in their continued economic development planning.
• Assist clients in establishing positive relationships with the landlord.
• Provide monthly communication where necessary and mediate any conflict.
• Advocate in Housing Court.
• Maintain monthly phone contact with the landlord to confirm the family is paying rent and to identify any issues that may have arisen.
• Conduct groups and workshops related to the clients’ needs as appropriate.
• As a mandated reporter, understand the requirements under 51A and report child incidences in accordance with agency and state requirements.
• Assist clients and families in arranging appointments and transportation.
• Provide client transportation as needed, using SMOC vehicles.

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