Manager

• Provide case management services in a 19-bed program serving homeless individuals in early recovery.
• Provide Needs Assessment and follow up referrals and supportive services to participants in the program.
• Duties will include intake, case management, daily contact, house meetings, referral, and advocacy.
• Work to engage client in treatment, refer to programs, and develop/monitor plan to assist in long term recovery.
• Complete assessment with all clients entering the program as assigned.
• Develop Individual Service Plan with each participant within 2 days of entry into the program.
• Maintain daily contact with the all clients in the building.
• Establish and maintain regular contact.
• Maintain appropriate files and case notes for each participant.
• Coordinate program duties with co-case manager to ensure all required functions and duties are completed and that effective communication is maintained.
• Outreach to community providers to market this program and establish contacts for client referrals.
• Keep detailed log of all referrals made.
• Co-facilitate weekly house meetings.
• Ensure accurate statistical data is maintained and reported monthly. Including but not limited to updated records and case notes within Octopia and reports required by funding sources.
• Attend MHSA meetings as required.
• Provide crisis intervention, 24-hour on-call coverage.
• Provide support and direction to resident house managers.
• Work as an integrated member of the Western Mass Housing and support services team.
• Provide transportation to clients, as needed.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of the specialty.
• Attend & participate in engagement team meetings, follow up with client service plans and communicate effectively with clients and staff in other specialty areas.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

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