Service Desk Manager
InvoiceCloud, Inc.
JamfMacOS
ALS Lab Manager
CGS Federal (Contact Government Services)
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $102,891 - $139,637 per year
Job Level
SeniorLead
About the role
- Serves as the lead manager responsible for delivery of lab data processing services
- Primarily ensures timely and accurate completion of tasks; performs analysis, development and implementation of processing approaches for electronic files and related services pursuant to applicable ESI specifications
- Consults with attorneys and support staff on best practices for conforming to ESI specifications and participates in teleconferences with co-counsel, client agencies, and opposing counsel upon attorney request
- Ensures incoming productions are made pursuant to the applicable ESI specifications and provides case attorneys with detailed notice of deficiencies
- Keeps the client informed on activities in the Lab, including deadlines, technical challenges, and availability of resources to complete work
- Responsible for webhosting support for unsupported cases managed by the lab
- Manages a team of eDiscovery professionals situated in a client-site eDiscovery laboratory, including scheduling, requirements assessments, assigning work, ensuring deadlines are met, creating progress reports, and Quality Control (QC) of deliverables
- Advises client attorneys, paralegals, and case managers on all phases of the Electronic Discovery Reference Model (EDRM); especially: Data Collection, Processing, Hosting, Review, Analytics, and Production
Requirements
- Extensive Relativity experience required
- Relativity certifications including Relativity Certified Administrator (RCA) and/or Relativity Analytics Specialist strongly preferred
- At least eight years of experience performing eDiscovery roles including electronic files processing (EFP), image and data file conversion, data culling using review tools, quality assurance, database loads and retrieval, and data analysis and review
- At least five years of experience at the management/supervisory level
- Requires thorough knowledge of the litigation discovery process, and the EDRM workflow
- Working knowledge and certifications of document review software such as iConect, Relativity, Venio or similar tools
- Undergraduate degree required, preferably in computer science or related field (Only the Contracting Officer can approve a waiver of the degree requirement)
- Experience with litigation support tools such as LAW, IPRO, Concordance, MS Office Suite, and LiveNote highly valued
- Wide-ranging experiences across operating systems and coding languages
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
eDiscoveryelectronic files processingdata cullingquality assurancedata analysisdata conversiondatabase loadsdata reviewEDRM workflowlitigation discovery process
Soft skills
team managementcommunicationconsultationschedulingreportingquality controlproblem-solvingclient managementinterpersonal skillsleadership
Certifications
Relativity Certified Administrator (RCA)Relativity Analytics Specialist
