SourceCode Communications

Operations

• Own Core Business Operations
• Monthly invoicing: Own and continuously improve the agency’s monthly invoicing process across all clients. Partner with account leads, external accountants to ensure invoices are accurate, timely and aligned to scope. Track AR status and escalate risk early.
• Accounts payable (A/P): Process vendor invoices, manage payment schedules, and maintain accurate records so that our partners are paid on time and spend is tracked to budget.
• Credit card management: Oversee corporate credit card distribution, spend policies, limits and reconciliation.
• Expense reporting: Maintain and enforce clear expense guidelines. Review, approve and code monthly expense submissions against budget and client allocations.
• People Operations, Benefits & Compliance
• PEO management: Serve as day‑to‑day point of contact with our PEO, ensuring accurate payroll processing, compliance, employee records, and timely resolution of any issues.
• 401(k) management: Partner with our retirement provider to manage employee enrollment, company match/profit sharing contributions, compliance testing and required notices.
• Resourcing & Capacity Management
• Resourcing management via ClickTime: Own our utilization and capacity tracking in ClickTime. Work with portfolio leads and US MD, UK MD and EVP of Client Services to ensure time sheets are accurate and on time, spot red flags early (over‑ or under‑servicing, burnout risk, unused capacity) and flag recommendations to leadership.
• Partner with US MD, UK MD and EVP of Client Services to forecast staffing needs by account, practice area and growth pipeline. Help balance workloads and inform hiring decisions.
• Office & Vendor Management
• Office management: Oversee physical office needs (supplies, snacks, mail, equipment, visitors, safety, maintenance). Ensure we’re delivering a professional, welcoming, high‑functioning space for employees, clients and candidates.
• Vendor management: Own relationships with key operational vendors (IT, software, facilities, perks, training partners, etc.). Negotiate rates and renewals, track contract terms, and ensure service levels are met.
• Contract / addendum support: Support leadership on ensuring MSAs, SOWs, renewals and addenda with clients and vendors and shared, signed, and organized appropriately. Maintain central copies, ensure correct signatures/terms, and track key dates and obligations.
• Operational Excellence & Financial Health
• Deliver 100% on‑time client invoicing each month; maintain clean AR aging and escalate any payment risk quickly.
• Maintain accurate, audit‑ready financial documentation across invoicing, expenses, credit cards and A/P.
• Work with leadership to keep total agency spend aligned to plan by tracking vendor costs, credit card spend, and non‑billable expenses — and surfacing variance before it becomes a problem.
• Support leadership in quarterly planning by providing accurate staffing/utilization views that inform hiring decisions and margin targets.
• As needed, support the managing partners with miscellaneous special projects
• People, Experience & Retention
• Keep the office running smoothly, with an environment that reflects SourceCode’s culture and standards of excellence.

Director of Operations

Director

• Lead media strategy across a portfolio of B2B and B2C technology clients, ensuring media efforts ladder to client business goals
• Develop and maintain top-tier media relationships with business, tech, and broadcast outlets (e.g., Bloomberg, Axios, WSJ, TechCrunch, CNBC, etc.)
• Coach and grow a small but expanding media team, instilling confidence and sharpening media instincts across the agency
• Architect smart, earned-first ideas through StoryHub and other forums, strengthening SourceCode’s agency-wide POV with media
• Serve as a trusted advisor to clients, with presence, clarity, and a strong POV in high-stakes conversations
• Media train executives and spokespeople, preparing them for interviews, panels, and live broadcast opportunities
• Drive results, consistently securing impactful earned placements and analyzing outcomes to inform continuous improvement
• Be highly billable, providing senior-level client counsel and hands-on media execution
• Contribute to new business, shaping and presenting our media offering with polish and authority
• Provide editorial oversight on all media materials, ensuring quality, clarity, and consistency with client messaging
• Translate industry, client, and market insights into long-term media positioning strategies
• Advise clients on complex media situations, reputation management, and high-level opportunities
• Manage media campaigns and account health, ensuring profitability, staffing, and client satisfaction
• Drive client retention and organic growth by tying media strategy to business outcomes
• Oversee financial leadership of accounts: budgeting, resourcing, and scoping
• Mentor and develop PR professionals across teams, modeling accountability and inclusive leadership

Director of Operations

Director, Media Strategy