SOURCE IT

Account Manager

SOURCE IT

full-time

Posted on:

Location Type: Hybrid

Location: Dubai • United Arab Emirates

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own the client relationship post-signing: requirements intake, service scope alignment, delivery follow-up, and performance reviews
  • Manage day-to-day coordination for active accounts (roles, timelines, priorities, feedback loops, and issue resolution)
  • Ensure service delivery quality for recruitment and HRO services (e.g., onboarding, payroll support coordination, HR support, outsourcing coordination—based on scope)
  • Track SLAs, weekly progress, and pipeline updates with clients and internal teams
  • Support the sales team in closing: proposal support, scope clarification, commercials coordination, and client follow-ups
  • Identify upsell/cross-sell opportunities (more roles, additional HR services, outsourcing support) and convert them into expansions
  • Lead renewals and account retention plans
  • Act as the bridge between clients and internal teams (Recruitment, Ops, HR, Finance)
  • Run weekly internal account check-ins and ensure fast escalations and resolutions
  • Maintain accurate account data and reporting in CRM and shared trackers

Requirements

  • 3–7 years experience in Account Management / Client Success within Recruitment, Staffing, or HRO
  • Strong understanding of recruitment delivery cycles (job intake → sourcing → shortlist → interview → offer → onboarding)
  • Proven ability to manage multiple clients and priorities in parallel
  • Excellent communication, stakeholder management, and negotiation skills
  • Strong organization and reporting discipline (CRM, trackers, follow-ups, meeting notes, action items)
  • Based in Dubai or able to work in Dubai
Benefits
  • Recruitment, HRO services
  • Onboarding
  • Payroll support coordination
  • HR support
  • Outsourcing coordination

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementclient successrecruitment delivery cyclesservice delivery qualitySLA trackingproposal supportupsellcross-sellaccount retentionreporting
Soft skills
communicationstakeholder managementnegotiationorganizationprioritizationproblem-solvingrelationship managementcoordinationfeedback managementescalation management