SOURCE IT

Account Manager

• Own the client relationship post-signing: requirements intake, service scope alignment, delivery follow-up, and performance reviews
• Manage day-to-day coordination for active accounts (roles, timelines, priorities, feedback loops, and issue resolution)
• Ensure service delivery quality for recruitment and HRO services (e.g., onboarding, payroll support coordination, HR support, outsourcing coordination—based on scope)
• Track SLAs, weekly progress, and pipeline updates with clients and internal teams
• Support the sales team in closing: proposal support, scope clarification, commercials coordination, and client follow-ups
• Identify upsell/cross-sell opportunities (more roles, additional HR services, outsourcing support) and convert them into expansions
• Lead renewals and account retention plans
• Act as the bridge between clients and internal teams (Recruitment, Ops, HR, Finance)
• Run weekly internal account check-ins and ensure fast escalations and resolutions
• Maintain accurate account data and reporting in CRM and shared trackers