Sotera Health Company

Manager

• Own full accountability for revenue and growth targets across strategic account portfolio.
• Drive global pricing strategies, renewal playbooks, and risk mitigation planning.
• Build and maintain strong, multi-tiered relationships with client stakeholders, including mid- and senior-level decision-makers and serve as the primary point of contact for all customer-related matters.
• Deliver professional, insight-driven Quarterly Business Reviews (QBRs), aligning client expectations with performance outcomes and strategic goals.
• Develop and execute comprehensive strategic account plans focused on retention, revenue growth, client expansion (short- and long-term), margin improvement, and cross-business unit (XBU) penetration.
• Lead complex deal structuring involving multiple business units, geographies and/or service lines.
• Oversee the timely and accurate execution of client contracts, including navigating approval processes and presenting contract metrics through the DOA process.
• Maintain a deep understanding of industry trends and market dynamics to proactively position services and solutions.
• Lead strategic cross-functional initiatives through coordination of internal stakeholders to deliver on client goals.
• Maintain accurate CRM records to ensure data integrity and enable clear forecasting, reporting, and pipeline management.

Manager, Strategic Accounts

People Operations

• Oversee daily People Operations activities
• Provide day-to-day direction, coaching, and workload prioritization
• Proactively identify, recommend, and implement improvements to HR processes
• Support HRIS process and system enhancements
• Ensure HR policies, procedures, and practices are compliant
• Identify opportunities to improve and standardize documentation practices
• Partner with manager to establish, monitor, and analyze SLAs and KPIs
• Support and contribute to cross-functional HR initiatives and projects
• Ensure high-quality service delivery and resolution of inquiries
• Maintain confidentiality and ensure adherence to data privacy and compliance

Manager, Strategic Accounts

Supervisor, People Operations