Sorcero

Customer Success Manager

• Support the sales team in customer implementations by translating customer needs and communicating it to the Product and Technology teams and ensuring implementation is being done according to agreed upon milestones
• Develop, communicate and manage implementation project timelines, resource allocation, and deliverables for new and existing implementations
• Ensure smooth transition from sales to implementation and ongoing support
• Provide regular insights to senior management on implementation trends, Customer success metrics, and growth opportunities
• Develop and execute strategies for long-term Customer satisfaction and retention
• Address complex technical challenges and drive continuous improvement in Customer operations
• Develop and implement best practices for Customer onboarding, support, and relationship management
• Gather and act on Customer feedback to enhance platform features and services
• Serve as the voice of the customer in identifying and developing new opportunities to expand our AI solutions in life sciences companies
• Collaborate with sales to design and present solutions based on the Sorcero platform for prospective Customers
• Serve as Product Evangelist and SME on calls with prospects in Customer meetings, articulating our value proposition

Vice President

• Recruit, mentor, and lead a high-performing team of Medical Strategy Directors and Solution Architects.
• Define and manage the department’s budget, resource allocation, and internal workflows to ensure the team supports growth targets.
• Serve as a key member of the leadership team, aligning Medical Solutions with Sales, Product, and Engineering.
• Partner with Sales to lead discovery sessions, mapping complex business challenges to AI-driven solutions.
• Develop ROI models and Business Value Assessments (BVAs) that demonstrate the impact of AI on manual burden.
• Oversee the creation of technical blueprints ensuring solutions are both medically impactful and technically feasible.
• Oversee the transition from Sales to Implementation, ensuring adherence to scope, timing, and medical compliance.
• Design and lead change management frameworks for Tier-1 pharma clients to ensure high user adoption.
• Establish 'Medical AI Playbooks' to standardize the onboarding of Field Medical, Insights, and Publication teams.
• Serve as the chief advocate for the 'AI-First Medical Affairs' paradigm shift, educating the market on predictive insights.
• Lead steering committees with Pharma C-suite to align digital transformation roadmaps with Sorcero’s AI capabilities.
• Maintain high-profile presence at industry conferences (MAPS, ISMPP) through keynotes and authored white papers.
• Target % of deals where medical solution design is validated by the prospect.
• Reduction in duration from contract signature to 'Go-Live'.
• Support account expansion through successful implementations.
• Achieve Monthly Active Usage (MAU) thresholds across deployed accounts.

Customer Success Manager

VP, Medical Solutions