Customer Success Manager

Sorcero

Customer Success Manager leading implementations and ensuring customer satisfaction for AI solutions in life sciences. Collaborating with teams to drive retention and identify growth opportunities.

Posted 4/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Support the sales team in customer implementations by translating customer needs and communicating it to the Product and Technology teams and ensuring implementation is being done according to agreed upon milestones
Develop, communicate and manage implementation project timelines, resource allocation, and deliverables for new and existing implementations
Ensure smooth transition from sales to implementation and ongoing support
Provide regular insights to senior management on implementation trends, Customer success metrics, and growth opportunities
Develop and execute strategies for long-term Customer satisfaction and retention
Address complex technical challenges and drive continuous improvement in Customer operations
Develop and implement best practices for Customer onboarding, support, and relationship management
Gather and act on Customer feedback to enhance platform features and services
Serve as the voice of the customer in identifying and developing new opportunities to expand our AI solutions in life sciences companies
Collaborate with sales to design and present solutions based on the Sorcero platform for prospective Customers
Serve as Product Evangelist and SME on calls with prospects in Customer meetings, articulating our value proposition

Requirements

What you’ll need

Bachelor's degree in Business, Marketing or Communications
3+ years of experience in a client-facing role (Customer Success, Account Management) in B2B or SaaS environments
Proven track record in project management and complex technical solution implementation
Excellent communication and presentation skills
Ability to manage multiple projects simultaneously
Strong problem-solving and analytical skills
Proficiency in CRM software
Proven track record in building and maintaining customer relationships
Experience in developing and implementing customer success strategies
Ability to work in a fast-paced, dynamic environment
Adaptability to changing technologies and industry trends

Benefits

Comp & perks

Three weeks PTO + 1 week of December holiday recess
One week Safe & Sick leave
10 company holidays + 2 floating holidays
Medical, dental and vision benefits for you and your family
Paid parental bonding leave
401(k) retirement plan, company match up to 5%
Company-provided laptop and hardware

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementcustomer success strategiestechnical solution implementationCRM softwareresource allocationdata analysiscustomer onboardingrelationship managementAI solutionsB2B

Soft Skills

communication skillspresentation skillsproblem-solvinganalytical skillsadaptabilitycustomer relationship buildingtime managementcollaborationstrategic thinkingcustomer feedback analysis

Certifications

Bachelor's degree in BusinessBachelor's degree in MarketingBachelor's degree in Communications