Sophos

Associate IT Operations Engineer

Sophos

full-time

Posted on:

Location Type: Hybrid

Location: Makati City • Philippines

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Tech Stack

AzureDNSJamfLinuxMacOS

About the role

  • Provide IT Support to Sophos employees by triaging the Incident, Request, and call
  • Support PC hardware components, desktop operating system software, and application software.
  • Perform standard Image Deployment process
  • Perform repairs to equipment and arrange for other servicing needs.
  • Provide escalated technical support.
  • Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
  • Communicating with vendor for warranty claims.
  • Perform Asset Check and Inventory
  • Working with Asset Manager, maintain suitable regional stock levels of IT equipment by raising quotes and orders with chosen vendors to fulfill the stock needs.
  • Contribute to Sophos Technical Documentation and can provide user training for basic hardware and software use.
  • Provides reports to immediate superior on daily tasks and activities
  • Performs other functions and requests assigned by immediate superior
  • Ensure high-quality customer service

Requirements

  • 2-6 years of experience in IT or service desk roles
  • Strong knowledge on different Operating System (Win10, MacOS, Linux)
  • Knowledge on Azure, O365, Active Directory, IAM Tool (prefer Saviynt), JAMF
  • Must be available and willing to commit to the working hours and responsibilities associated with the role
  • Must be a graduate level degree and above in a Information Technology field
  • Understanding of Operating system, computer hardware, networking equipment and print services.
  • Ability to prioritize tasks and efficiently manage time.
  • Good oral and written communications skills
  • Ability to respond effectively to inquiries or complaints
  • Ability to develop, maintain, and promote strong internal and external relationships
  • Strong problem solving and analytical skills
  • Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi)
Benefits
  • Sophos operates a remote-first working model
  • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
  • Employee-led diversity and inclusion networks that build community and provide education and advocacy
  • Annual charity and fundraising initiatives and volunteer days for employees to support local communities
  • Global employee sustainability initiatives to reduce our environmental footprint
  • Global fitness and trivia competitions to keep our bodies and minds sharp
  • Global wellbeing days for employees to relax and recharge
  • Monthly wellbeing webinars and training to support employee health and wellbeing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PC hardware supportdesktop operating systemsapplication softwareimage deploymenttechnical supportAzureO365Active DirectoryIAM Toolbasic networking
Soft Skills
customer servicetime managementoral communicationwritten communicationproblem solvinganalytical skillsrelationship buildingtask prioritization