Sophos

Senior Manager, Incident Response

Sophos

full-time

Posted on:

Location Type: Remote

Location: Japan

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

Cyber Security

About the role

  • Manage teams of IR consultants to coordinate engagement work across multiple customers and teams.
  • Responsible for all aspects of people management, including recruiting, training, employee performance management and development.
  • Responsible for the success and the overall delivery of IR consulting engagements.
  • Directly lead and manage customer cyber security incidents by guiding customers through investigation, scoping, containment, and remediation.
  • Lead and manage incident readiness engagements that help prepare Sophos customers for a cyber security incident.
  • Work closely with other internal stakeholders, including leadership, the Resource Coordinators, Project Managers, Sales, Sales Engineering, Product, Marketing, Operations, other delivery practices.
  • Oversee, establish, and improve delivery governance, methodologies, best practices, procedures, and other practice initiatives.
  • Act as a point of escalation and resolution for customer satisfaction issues and strategic projects.
  • Understand skill gap on teams and create action plans to improve these gaps.
  • Track Key Performance Indicators KPI (utilization rates, consulting growth, engagement management) to ensure a steady case load and proper staffing.
  • Produce high-quality written and verbal reports, presentations, recommendations, and findings to customer management.
  • Demonstrate industry thought leadership through blog posts and other public speaking events.
  • Participate in leadership, cross-functional and sales meetings on a regular basis. For example, QBR’s, Executive Briefings, business performance and scoping calls. Serve as subject matter expert in a cyber incident response area.
  • Serve as a technical/managerial liaison between the senior/global practice leadership and the delivery consultants.
  • Identify pre-sales opportunities and assist with other pre-sales opportunities assigned to you.
  • Stay abreast of current industry trends, public disclosures and new technology through professional associations, trade journals, networking, and associated training and seminars.
  • Effectively communicate with clients, peers, leadership, and executives on the topic of incident response.
  • Mentor incident response team leads and consultants.

Requirements

  • Team leadership experience in a consulting environment.
  • Experience conducting and managing incident response investigations for organizations, investigating targeted threats.
  • Strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations.
  • Strong technical communication skills (oral and written) including experience briefing executive management and desire to work with clients to solve complex security issues, including at times in crisis situations.
  • Excellent verbal and written communication skills with experience briefing executive management.
  • Possess a desire to work with clients to solve complex security issues, including at times of crisis.
  • Ability to drive cross functional teams towards a common objective.
  • Experience working with global, remote, multi-cultural teams.
  • Ability to prioritize, delegate and complete tasks within tight timeframes to meets deadlines.
  • High attention to detail with strong analytical skills.
  • Strong interpersonal skills, self-starting, proactive, motivated, team player.
  • Results orientated and customer focused.
  • Ability to demonstrate initiative and good judgment in resolving issues.
  • Effective at managing conflict and negotiating with stakeholders.
  • Experience mentoring and leading technical teams in a matrixed consulting environment.
  • 10+ years of information security experience (Desired).
  • Experience working with Cyber Insurers and Law Firms (Desired).
  • Professional degree relevant to cybersecurity or equivalent work experience (Desired).
  • Technical or professional certifications, such as GCFA, CISA or CISSP, are a plus (Desired).
Benefits
  • Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
  • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
  • Employee-led diversity and inclusion networks that build community and provide education and advocacy
  • Annual charity and fundraising initiatives and volunteer days for employees to support local communities
  • Global employee sustainability initiatives to reduce our environmental footprint
  • Global fitness and trivia competitions to keep our bodies and minds sharp
  • Global wellbeing days for employees to relax and recharge
  • Monthly wellbeing webinars and training to support employee health and wellbeing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
incident responsecyber securityinvestigationremediation plansKPI trackingperformance managementconsultinganalytical skillspre-sales opportunitiesdelivery governance
Soft Skills
team leadershiptechnical communicationinterpersonal skillsproblem-solvingconflict managementinitiativeattention to detailcustomer focusmentoringcross-functional collaboration
Certifications
GCFACISACISSP