Manager, Machine Learning - Media Planning, DSE
Netflix
Technical Account Manager II
Sony Interactive Entertainment
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead partner relationships and collaborate with other groups around the world to build consistency in our approach to service.
- Bridge the technical and business aspects of development by partnering internally with Global Developer Technology Group (GDTG) engineers and business account management teams.
- Meet regularly with assigned accounts/partners to proactively identify project risks, support needs, and opportunities.
- Build long-term collaborative relationships with technical decision-makers and influencers.
- Maintain strong ownership of the accounts & titles, prioritizing and helping to ensure resolution of issues as they arise.
- Collect partner feedback and champion that within PlayStation.
- Recommend and promote standard methodologies to licensed partners.
- Provide onsite support and training; contribute to training events, postmortems, and advisory panels.
Requirements
- Engineering experience with hands-on exposure to game SDKs and ability to understand their content.
- Understanding of general development pipelines for games.
- Excellent communication (written and verbal) and interpersonal skills with an eye toward providing excellent customer support.
- Familiarity with development tools and ability to quickly familiarize with new deeply technical projects in development.
- The ability to operate with little to no supervision at partner sites, providing a professional and useful service to our partners.
- Willing to travel and coordinate with leverage technical expertise in other groups to tackle issues at hand.
- Undergraduate degree or equivalent experience in the industry.
- Proficiency in English and Korean or Japanese languages.
- Technical knowledge of the PlayStation platform (preferred).
- Direct console game development experience, i.e., contributed to the launch of a console title in a technical capacity (preferred).
- Familiar with working with a globally distributed group (preferred).
- Experience working with external partners (preferred).
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
game SDKsdevelopment pipelinesconsole game developmenttechnical knowledge of PlayStation platformfamiliarity with development tools
Soft skills
excellent communicationinterpersonal skillscustomer supportability to operate with little supervisionrelationship building
Certifications
undergraduate degree
