Sonova Group

Customer Support

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

Customer Care Representative

Account Executive

• Gestionar la actividad comercial de la zona asignada conforme al plan de negocio
• Desarrollar y mantener relaciones sólidas con centros independientes y grupos de compra especializados
• Presentar y demostrar productos, destacando sus características y beneficios
• Coordinar y dar respuesta a solicitudes multifuncionales en colaboración con Sonova HQ y las empresas del grupo
• Participar en negociaciones de contratos, precios y conceptos de marketing
• Analizar ventas, costes y previsiones, contribuyendo a la preparación del presupuesto anual
• Utilizar y mantener actualizada la información en Salesforce para una gestión comercial eficaz

Sales Representative

Administration

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

Client Care Representative – Clinical Administration

Client Care Representative, Clinical Administration

Product Designer

• Maintain and enhance the user interface of our B2B fitting software by designing polished, consistent user interfaces
• Create wireframes, prototypes, and high-fidelity mockups that bring complex workflows to life
• Support the creation and maintenance of design documentation and UI specifications
• Ensure pixel-perfect handoffs with clear specifications for development teams
• Assist in user research activities including interview preparation, usability testing and analyzing feedback
• Collaborate with developers to ensure accurate implementation
• Support other design projects as needed, gaining exposure to different areas of the business

UX/UI Designer

Data Analyst

• Develop and maintain dashboards, reports, and KPIs that provide visibility into sales performance, market trends, and customer behavior.
• Translate complex data into clear, actionable insights and present findings to senior leadership to support strategic decision‑making.
• Oversee data collection, cleaning, validation, and governance to ensure accuracy, reliability, and compliance with GDPR, HIPAA, and FDA data integrity standards.
• Partner with IT and cross‑functional teams to implement and optimize Salesforce and BI tools that support global sales operations.
• Lead CRM and data‑enablement efforts, including user training, adoption initiatives, and best‑practice development.
• Facilitate cross‑functional workshops to gather business and regulatory requirements and translate them into technical specifications.
• Ensure reporting systems and processes meet FDA 21 CFR Part 11, ISO 13485, and other regulatory requirements.

Senior Sales Systems and Analytics Manager

Business Development Rep

• Develop and execute a strategic business development plan to grow Advanced Bionics partnerships within the assigned region.
• Identify, build, and optimize relationships with Hearing Care Professionals (HCPs) to drive qualified lead generation and organic revenue growth.
• Deliver targeted educational programs and value‑added services to HCP clinics to support adoption and engagement.
• Collaborate closely with Sonova sales, marketing, clinical, and product teams to bring new solutions and initiatives to market.
• Plan and perform field‑based sales activities, including clinic visits, events, and regional conferences.
• Evaluate new market opportunities and support decision‑making that advances regional and national growth strategies.
• Use Salesforce to manage territory planning, track activities, and report on business development outcomes.

Senior Business Development Specialist

Human Resources

• Shape, deliver, and sustain a global HR technology strategy
• Ensure seamless system operations and harmonization of global HR platforms
• Deliver innovative, AI-enabled solutions that enhance employee experience
• Consolidate HR systems into a unified architecture and strengthen data integrity and compliance
• Partner with leadership to execute a digital HR roadmap
• Define, manage, and execute a 3–5 year roadmap covering systems consolidation and AI adoption
• Lead rollout and integration of SAP modules globally in SuccessFactors
• Pilot and scale AI-driven solutions
• Implement global KPI frameworks and Power BI dashboards
• Deploy a workforce planning tool that integrates quantitative and qualitative planning

Global HRIS Director

Financial Planning and Analysis

• Develop and maintain accurate financial models and forecasts to support business decisions.
• Analyze financial data to identify trends, opportunities, and potential risks.
• Prepare comprehensive financial reports and presentations for management.
• Conduct variance analysis to understand deviations from budget and forecast.
• Collaborate with cross-functional teams to develop annual budgets and forecast.
• Monitor and analyze key performance indicators (KPIs) to ensure alignment with strategic goals.
• Support ad-hoc requests from management and internal customers, providing data-driven insights and recommendations.
• Identify opportunities to improve financial processes and systems.
• Implement new tools and technologies to enhance efficiency and accuracy.

Financial Analyst

• Serve customers via phone, email, fax, and mail by answering inquiries, resolving problems, and fulfilling requests.
• Maintain a high inbound call answer rate (avg. 60–80 calls per day).
• Investigate and resolve issues related to shipments, returns, credits, and orders.
• Assist with billing, pricing, warranty, order status, tracking, backorder management, and web services.
• Handle customer complaints with urgency and ensure resolution.
• Maintain accurate customer accounts and records.
• Collaborate cross-functionally to ensure a seamless customer experience.
• Consistently meet key performance indicators (KPIs).

Customer Care Representative

Sales Representative

Client Care Representative – Clinical Administration

Client Care Representative, Clinical Administration

Client Care Representative – Clinical Administration

UX/UI Designer

Senior Sales Systems and Analytics Manager

Senior Business Development Specialist

Customer Care Representative

Customer Care Representative

Customer Care Representative

Global HRIS Director

Financial Analyst

Customer Support Specialist