Technical Support Associate
Sonova Group
full-time
Posted on:
Location Type: Office
Location: Warrington • United Kingdom
Visit company websiteExplore more
About the role
- Handle technical product enquiries, issues and troubleshooting for hearing care professionals quickly and effectively
- Support internal colleagues with technical queries or issues
- Provide assistance with fitting software and Noah system
- Provide audiological advice on hearing instrument fittings in collaboration with the wider Audiology team
- Engage in continued professional development to ensure up-to-date clinical, product, software and industry knowledge
- Occasionally carry out soak testing and product fault testing via Sonova Service Center
- Attend and assist with new launches and regular training sessions for internal and external customers
Requirements
- Experience in audiology or hearing instruments industry
- Strong communication and interpersonal skills with the ability to present information and resolve conflicts effectively
- Ability to work independently on initiatives while supporting other team members, and to manage multiple tasks and priorities effectively
- Analytical mindset with the ability to interpret technical data and think conceptually
- Reliable, conscientious, and result oriented
Benefits
- Attractive salary, annual bonus, employee assistance program
- 5 weeks of annual leave plus bank holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
audiological advicetechnical troubleshootingfitting softwareNoah systemsoak testingproduct fault testinganalytical mindsetinterpret technical data
Soft skills
strong communication skillsinterpersonal skillsconflict resolutionindependent workteam collaborationtask managementreliabilityconscientiousnessresult orientation