Customer Service Associate
Sonova Group
full-time
Posted on:
Location Type: Office
Location: Warrington • United Kingdom
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About the role
- Deliver consistent, high-quality customer service via phone, email, and other channels, ensuring customer satisfaction and loyalty
- Accurately process orders and provide detailed product and service information
- Resolve customer inquiries, complaints, or issues efficiently, with a focus on first contact resolution
- Act as a trusted liaison between customers and internal teams, ensuring smooth communication and issue tracking
- Build and maintain strong, trust-based relationships with customers by understanding their needs and providing tailored solutions
- Record and manage customer interactions using relevant systems while ensuring data accuracy and confidentiality
- Collaborate with team members to identify process improvements and contribute to service excellence
- Uphold company values, policies, and standards while advocating for customers and supporting those with hearing loss
Requirements
- Proven customer service experience with a strong passion for helping others
- Confident communicator with excellent interpersonal and conflict resolution skills
- Organised and detail-oriented, able to manage multiple tasks and priorities effectively
- Technically adept, with experience using customer service systems (e.g., SAP, Salesforce preferred)
- Open to feedback, with a strong desire for continuous learning and self-development
- Reliable, conscientious, and committed to achieving high standards of accuracy and service
Benefits
- A supportive team and management that values quality
- A permanent role in a company that truly makes a difference
- Endless opportunities for learning and professional growth
- Attractive salary, annual bonus, employee assistance program
- 5 weeks of annual leave plus bank holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationinterpersonal skillsconflict resolutionorganiseddetail-orientedmulti-taskingreliableconscientiouscontinuous learning