Sonova Group

Account Manager

Sonova Group

full-time

Posted on:

Location Type: Hybrid

Location: Texas • 🇺🇸 United States

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Salary

💰 $65,000 - $80,000 per year

Job Level

JuniorMid-Level

About the role

  • Drives growth and retention across assigned regional accounts, primarily through remote engagement.
  • Serves as the main point of contact, managing the full sales cycle and collaborating with internal teams to ensure effective resource deployment.
  • Build and maintain strong relationships with existing and new customers.
  • Conduct weekly sales calls and virtual meetings.
  • Increase sales across all product lines within the territory.
  • Coordinate with trainers for onboarding and product training.
  • Identify and prioritize new account leads.
  • Conduct quarterly business reviews and recommend marketing strategies.
  • Provide tailored solutions with a concierge-style approach.
  • Ensure high-quality service through consistent follow-up.
  • Document all customer interactions in CRM daily.
  • Comply with company policies and all applicable laws.
  • Perform other duties as assigned.

Requirements

  • High School Diploma or equivalent, Masters, Bachelor’s preferred
  • 2+ years in inside sales or account management.
  • Strong understanding of the sales process and customer service.
  • Proven problem-solving and multitasking skills.
  • Ability to build relationships in a remote setting.
  • Excellent communication and organizational skills.
  • Experience in hearing healthcare or business consulting a plus.
  • Self motivated, results driven, curious, and resilient
  • Familiarity with hearing instrument technology preferred.
  • Prior field sales experience in medical devices a plus.
  • Proficient in Microsoft Office and CRM systems.
  • A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Benefits
  • Medical, dental and vision coverage*
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match*
  • Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform
  • D&I focused: D&I council and employee resource groups *Plan rules/offerings dependent upon group Company/location

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
inside salesaccount managementsales processcustomer serviceproblem-solvingmultitaskinghearing instrument technologyfield salesmedical devicesCRM systems
Soft skills
relationship buildingcommunicationorganizational skillsself-motivatedresults drivencuriousresilient
Certifications
High School DiplomaBachelor’s degreeMaster’s degree
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