Sonic Healthcare USA

Customer Support

• Oversee workflow for the department
• Create an environment that facilitates open communication with team members
• Motivate and utilizes staff effectively through fostering a positive, supportive work environment
• Support departmental staff in the performance of their duties
• Investigate and resolve problems regarding tests and results
• Provide support to the joint venture and attend joint venture related meetings as advised
• Communicate via, phone, face-to-face and email with other departments in the lab for problem resolution
• Schedule employee shifts and breaks; responsible for coverage when replacements cannot be found
• Approve time off and overtime
• Documents and records employee productivity
• Documents performance issues and address them accordingly as well as complete annual performance assessments
• Ensure compliance with HIPAA requirements by respecting and maintaining the confidentiality of information relative to patients and clients
• Participate in the interview and selection process of candidates
• Oversee training of new employees and retraining for existing employees
• Continuously communicate with patients and doctors’ offices, and internal departments.

Customer Service Supervisor