Sonic Healthcare USA

Operations

• Perform accurate and timely billing data entry to support key partnerships.
• Assist with data mapping to ensure proper coding and alignment with billing systems.
• Support the onboarding and training of billing support staff, providing necessary documentation and guidance.
• Maintain and update the LIS database of licenses and credentialing for pathologist users.
• Serve as a liaison between the pathologist and operations teams to streamline workflow efficiencies.
• Troubleshoot and resolve billing-related issues in coordination with LIS administrators.
• Monitor and maintain LIS billing and auto assignment workflows, identifying areas for improvement.
• Ensure compliance with regulatory requirements and institutional policies.
• Support various projects and assist with additional administrative duties as assigned.

Operations Analyst

Executive Assistant

• Performs administrative support such as answering phone calls and requests from physicians, clients, and patients; processes correspondence and files and distributes mail as required.
• Prepares graphics for presentations.
• Review and correct information on pathology reports for demographics, micros, and grosses, and ensure timely report distribution.
• Tracks film development for pathologists and verifies invoices/services rendered.
• Assists pathologists in arranging the review of slides for outside consultations, internal reviews, tumor boards, patient’s families, etc.
• Saves/uploads final pathology reports and corrects final report data in a laboratory information system.
• Creates and maintains a filing system of pathology reports, SATC reports, correspondence, etc.
• Tracks stats: frozen sections, uterus weights, consultations, breast QA stats, etc.
• Types and distributes autopsy reports as needed.
• Schedules meetings and travel arrangements for pathologists.
• Checks inventory and orders Pathology Dept. supplies as needed.
• Develops and maintains an understanding of laboratory information system functions.
• Transcribes in the laboratory information system as required.
• Files slides as necessary.
• Enters demographics and coding for billing.
• Adheres to confidentiality, safety, compliance, and legal requirements.
• Maintain consistent and reliable attendance and comply with company guidelines.

Pathology Secretary, Float

Financial Planning and Analysis

• Utilize Payer contract analysis models.
• Work Out-of-network financial evaluation tools.
• Data models assessing reimbursement opportunities and payer trends.
• Generate, maintain, and distribute billing and revenue reports; assist in reconciling billing system data with the Laboratory Information System.
• Leverage SQL to query and manipulate billing, financial and operational data for use in analysis and reporting.
• Create and maintain dashboards and reports using PowerBI, and other business intelligence tools.
• Analyze billing and reimbursement trends against historical data, peer benchmarks, and performance standards.
• Support month-end close processes, dashboard reporting, and KPI analysis.
• Build and maintain financial models to evaluate business performance and revenue trends.
• Understand the basics of healthcare billing, finance and has a willingness to extend knowledge in this area.
• Extract data from a variety of systems to obtain essential information by working closely with business unit personnel to develop analysis that does not already exist.
• Develops effective reporting tools.
• Prepares recurring reports to support the needs of the business, and looks to continuously improve efficiency of work practices or effectiveness of outputs.
• Works with the management team of the business unit or the head of the appropriate department to present and discuss findings of analysis.
• Collaborate cross-functionally with Managed Care, Accounting, and Sales to validate data and drive insight-based recommendations.

Revenue Financial Analyst

Support Engineer

• Provide Quality Applications Support.
• Build strong relationships with supported customers.
• Maintain good relationships with SHUSA laboratory management and sales staff.
• Resolve 90% of issues according to service levels for primary supported application/s.
• Provide an open line of communication and follow-up with the individual(s) requesting support or service.
• Work closely with developers to resolve issues.
• Provide primary communication between the customer and developer.
• Provide a level of product guidance to the customer consistent with experience level.
• Maintain consistent availability to answer phone calls.
• Maintain consistent availability to answer after hours support calls.
• Develop a proficiency level to resolve moderately complex issues in multiple applications.
• Effectively manage the Application Support Tickets.
• Assign support tickets to appropriate groups and/or resources.
• Maintain current documentation in open support tickets.
• Provide meaningful and comprehensive resolutions in level 2 support tickets when closed.
• Manage ticket requirements in the assigned application’s queue.
• Generate support ticket reports on as needed bases.
• Maintains an average of 90% compliance of audited support tickets.
• Coordinate support with external vendors when needed.
• Submit support tickets to vendor.
• Work with the vendor on issue resolution.
• Communicate to end user resolutions and provide updates when needed.
• Monitor opened tickets with vendors and manage timely resolution.
• Perform QA testing on new application versions, features, patches, and new connectivity solutions.
• Assist in the rollout of new client connectivity products & solutions.
• Maintain clear and concise Testing & implementation documentation.
• End user training on supported applications.

Client IT Support Analyst I

Sales

• Own the full sales cycle from prospecting to close for assigned accounts and territories
• Achieve or exceed monthly and quarterly sales quotas
• Conduct high-impact sales presentations and demos of PathologyWatch digital solutions
• Build and maintain strong relationships with dermatology clinics
• Develop and execute a territory growth plan aligned with organizational priorities

Medical Sales – Digital Sales

Account Executive

• Drive new business and expand digital pathology adoption within assigned territories
• Own the full sales cycle from prospecting to close for assigned accounts and territories
• Conduct high-impact sales presentations and demos of PathologyWatch digital solutions
• Build and maintain strong relationships with dermatology clinics
• Develop and execute a territory growth plan aligned with organizational priorities

Medical Sales Representative

Analyst

• Utilize Payer contract analysis models.
• Work Out-of-network financial evaluation tools.
• Data models assessing reimbursement opportunities and payer trends.
• Generate, maintain, and distribute billing and revenue reports; assist in reconciling billing system data with the Laboratory Information System.
• Leverage SQL to query and manipulate billing, financial and operational data for use in analysis and reporting.
• Create and maintain dashboards and reports using PowerBI, and other business intelligence tools.
• Analyze billing and reimbursement trends against historical data, peer benchmarks, and performance standards.
• Support month-end close processes, dashboard reporting, and KPI analysis.
• Build and maintain financial models to evaluate business performance and revenue trends.
• Understands the basics of healthcare billing, finance and has a willingness to extend knowledge in this area.
• Extract data from a variety of systems to obtain essential information by working closely with business unit personnel to develop analysis that does not already exist.
• Develops effective reporting tools.
• Prepares recurring reports to support the needs of the business, and looks to continuously improve efficiency of work practices or effectiveness of outputs.
• Works with the management team of the business unit or the head of the appropriate department to present and discuss findings of analysis.
• Collaborate cross-functionally with Managed Care, Accounting, and Sales to validate data and drive insight-based recommendations.

Reimbursement Analyst

Customer Support

• Serve as the primary point of contact for sales team support requests and customer related backend coordination
• Coordinate across internal departments to resolve onboarding, operational, and LIS related issues impacting client setup or workflow continuity
• Complete account setup activities, validate onboarding forms, and ensure required data is entered accurately into internal systems
• Engage with sales to support delivery of onboarding forms, documentation, and client readiness for go live
• Maintains internal systems with accurate status tracking and change updates for both active and non active accounts
• Submit sales equipment requests and track availability, ensuring readiness for new client go lives
• Develop and maintain internal support documentation to reduce repeat inquiries and streamline onboarding
• Assist in the design and adoption of process improvements that support scale, speed, and quality in sales operations

Sales Support Specialist

QA Engineer

• Ensure the quality and accuracy of information in our systems and related outputs
• Retrieve information as requested from records, email, minutes, and other related documents; prepare written summaries of data when needed
• Assist in submitting reports and forms to government agencies
• Assist Lab/Sales/Operations teams with data entry, data retrieval, analysis work or other administrative tasks
• Quality check slides and work with lab teams to correct any issues identified
• Respond to customer calls related to insurance filings of their cases
• Assist with troubleshooting and correcting complex issues
• Contact clinics for missing patient information
• Ensure all needed insurance information is received and entered into systems correctly
• May perform other related tasks as needed

Quality Assurance, Quality Control Specialist

Account Manager

• Client onboarding process for new accounts, including digital platform setup, EMR integrations, and workflow education
• Resolve client inquiries, provide issue resolution and ongoing digital utilization support
• Partner with Digital Sales Consultants for account growth through regular communication
• Monitor client engagement, addressing gaps in adoption
• Maintain accurate client records in HubSpot and submit daily reports on activities

Account Representative, Digital Success Specialist

Data Entry

• Enter patient, client, billing and test information into the Laboratory Information System
• Ensure accuracy throughout the process as entered information is critical to other laboratory operations
• Follow HIPAA regulations and Compliance standards
• Handle outbound and incoming client calls
• Cross train in accessioning which consists of accurately identifying (by name/specimen type), sorting and labeling specimens for testing.

Data Entry Specialist – Overnight

Client Services Representative

• Provide regular follow up and refresher training as needed
• Identify, communicate/resolve service, billing, or patient complaints
• Assist in obtaining information missing from requisitions to facilitate prompt specimen processing
• Work with logistic manager to ensure clinics are adequately stocked with proper supplies
• Work with the laboratory team to monitor turnaround time for specimens are met and issues resolved
• Schedule and assist with in-service training for clinic personnel
• Assist in training staff in proper completion of requisitions, laboratory shipping and electronic portal access
• Ensure that the client has access to the electronic portal
• Primary contact with clinic whenever issues arise
• Crosscheck specimen volume reports and reporting to Senior Sales Director
• Handle basic laboratory medical billing inquiries and communicate issues to billing team
• Compile and prepare marketing materials
• Schedule potential provider lunches for director
• Follow up with client on paperwork, scheduling request and other items as directed by the Sales Manager

Client Service Specialist

• Own full sales cycle from prospecting to close for assigned accounts and territories
• Achieve or exceed monthly and quarterly sales quotas
• Conduct high-impact sales presentations and demos of PathologyWatch digital solutions
• Leverage CRM (HubSpot) for pipeline management, forecasting, and activity tracking
• Build and maintain strong relationships with dermatology clinics
• Identify client pain points and develop tailored solutions leveraging digital pathology
• Partner with Digital Success Specialists for onboarding and implementation
• Develop and execute a territory growth plan aligned with organizational priorities
• Identify and pursue new opportunities through targeted outreach, networking, and events
• Maintain detailed knowledge of market trends, competitors, and emerging technologies
• This role will have routine access to Protected Health Information (PHI) and requires adherence to privacy and security standards

Digital Sales Consultant

• We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment.\n• At Sonic Healthcare USA, we emphasize teamwork and innovation.\n• Check out our job openings and advance your career with a company that values its team members!\n• Drive Impact at a Market-Leading Healthcare Company!\n• Sonic Healthcare USA (SHUSA) is a powerhouse in the laboratory industry, generating $1.5 billion in annual revenue and serving over 22 million patients each year across the U.S.\n• This isn’t just another finance job— it’s an opportunity to shape the future of healthcare operations .\n• As part of our dynamic and high-performing team , you’ll play a key role in financial planning, business analysis, and strategic decision-making.\n• You’ll work closely with corporate leaders, subsidiaries, and divisions nationwide , as well as liaise with our publicly traded parent company in Australia.\n• No two days will be the same —you’ll analyze M&A opportunities, cost efficiencies, cash flow forecasting, and key financial drivers , all while delivering insights that directly impact SHUSA’s success.\n• We’re looking for an agile problem-solver who thrives in complexity, communicates confidently with C-suite executives , and has a passion for uncovering financial opportunities that drive business growth.\n• If you're ready to make a meaningful impact in a company that values innovation, collaboration, and excellence— apply today and take your career to the next level!\n• Essential Job Duties: Lead a team of financial analysts to support various financial activities within the organization. Analyze financial data, trends, and performance to provide valuable insights to senior management. Develop and maintain financial models, forecasts, and reports to support decision-making. Collaborate with cross-functional teams to drive financial performance improvement initiatives. Ensure compliance with regulatory requirements and internal financial policies.