Customer Service Supervisor

Sonic Healthcare USA

Customer Service Supervisor overseeing department workflow at Sonic Healthcare USA. Fostering a positive environment and supporting staff in a customer service-driven laboratory.

Posted 6/18/2026full-timeHicksville • New York • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee workflow for the department
Create an environment that facilitates open communication with team members
Motivate and utilizes staff effectively through fostering a positive, supportive work environment
Support departmental staff in the performance of their duties
Investigate and resolve problems regarding tests and results
Provide support to the joint venture and attend joint venture related meetings as advised
Communicate via, phone, face-to-face and email with other departments in the lab for problem resolution
Schedule employee shifts and breaks; responsible for coverage when replacements cannot be found
Approve time off and overtime
Documents and records employee productivity
Documents performance issues and address them accordingly as well as complete annual performance assessments
Ensure compliance with HIPAA requirements by respecting and maintaining the confidentiality of information relative to patients and clients
Participate in the interview and selection process of candidates
Oversee training of new employees and retraining for existing employees
Continuously communicate with patients and doctors’ offices, and internal departments.

Requirements

What you’ll need

2 year Associated Degree or equivalent
Minimum 5 years working in a customer service driven environment
Minimum 1 year Supervisory experience, preferred
Excellent customer service skills including excellent oral and written communication
Ability to handle a heavy call volume
Excellent interpersonal skills with management, team members, patients, clients and partners
Ability to make immediate decisions and sound judgment calls
Proficient skills in keyboard and operating computer system
Leadership abilities to successfully coach, counsel, and motivate staff while maintaining composure and professionalism
Proper judgment when exposed to confidential information
Creative problem solving skills.

Benefits

Comp & perks

Appreciation for your work
A feeling of satisfaction that you’ve helped people
Opportunity to grow in your profession
Free lab services for you and your dependents
Work-life balance, including Paid Time Off and Paid Holidays
Competitive benefits including medical, dental, and vision insurance
Help saving for retirement, with a 401(k) plus a company match
A sense of belonging – we’re a community!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesupervisory experienceproblem solvingperformance assessmentsemployee productivity documentationconfidentiality complianceinterviewingtrainingtime managementdecision making

Soft Skills

communicationinterpersonal skillsleadershipmotivationcoachingcounselingprofessionalismcreativityjudgmentsupportiveness

Certifications

Associate Degree