Solutions Metrix

Technical Support Specialist, CRM Systems – Microsoft Dynamics 365

Solutions Metrix

full-time

Posted on:

Location Type: Remote

Location: India

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About the role

  • Serve as the first point of contact for customer support requests
  • Diagnose and troubleshoot Dynamics 365 (CRM) issues
  • Provide functional guidance, including no code configuration and business process adjustments
  • Escalate complex technical issues to internal teams or partners while maintaining ownership of follow up and customer communication
  • Advise customers on best practices and improvements

Requirements

  • 3 to 5 years of experience in technical support or customer service
  • Bachelor’s degree in computer science, IT, or related field or equivalent professional experience in a technical support capacity
  • Strong working knowledge of Microsoft Dynamics 365 (CRM)
  • Familiarity with no-code development and business process configurations
  • Understanding of support workflows, triaging, and SLA-based environments
Benefits
  • Professional development
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Dynamics 365no-code configurationbusiness process adjustmentstechnical supporttroubleshootingsupport workflowstriagingSLA-based environments
Soft Skills
customer communicationfunctional guidanceownershipbest practices
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in ITBachelor’s degree in related field