Soluções Sophia

Pre-sales Engineer

• Make initial contact with leads via phone, email and WhatsApp
• Identify needs and qualify opportunities according to established criteria
• Schedule meetings for sales consultants
• Record all interactions in the CRM, keeping contact histories up to date
• Follow up on leads from campaigns, events and other acquisition channels
• Filter and route inquiries received through the commercial inbox
• Support the preparation of reports and performance indicators for the area
• Work in partnership with Marketing to help improve lead quality and campaign performance

SDR, BDR, Pre-Sales

Full-stack Engineer

• Develop and maintain applications using C# / .NET Core on the back end and Vue.js / React on the front end
• Build and consume REST APIs
• Take part in all stages of the development lifecycle: requirements gathering, coding, testing, deployment, and maintenance
• Collaborate with other technical teams, including applied AI initiatives, to integrate new features
• Ensure code quality, performance, and best practices

Fullstack Developer, Mid/Senior

AI Engineer

• Define the technical architecture for incorporating AI (LLMs, RAG, agents) into the company’s products
• Act as the technical and strategic AI point of reference, supporting other departments in identifying application opportunities
• Evaluate and recommend AI and cloud tools, platforms, and providers suitable for each use case
• Integrate AI solutions with existing systems, developed primarily in C#/.NET
• Ensure MLOps best practices, monitoring, and governance of models in production
• Safeguard security, privacy and compliance (LGPD) in implemented solutions
• Translate business needs into viable technical solutions, prioritizing impact and scalability

AI Architect

Support Engineer

• Provide customer support through multiple communication channels
• Deliver technical and consultative support by identifying needs and advising on appropriate system usage
• Clarify questions related to the software
• Map and analyze issues reported by customers, reproducing the environment for diagnosis and resolution
• Perform external technical visits, when necessary, to resolve issues or provide clarification
• Install and configure the software
• Prepare computers and peripherals (hard drive, monitor, mouse, keyboard, printer)
• Analyze and document requests for new features, contributing to product improvements
• Build and maintain trusted relationships with customers to promote loyalty
• Conduct customer training sessions, either in-person or remotely
• Produce content (presentations, live sessions, support materials) to encourage and support product usage
• Use the ticketing/incident logging tool, ensuring complete documentation of contacts with internal and external customers

SDR, BDR, Pre-Sales

Fullstack Developer, Mid/Senior

AI Architect

Technical Support Analyst