Field Account Manager
Solera, Inc.
full-time
Posted on:
Location Type: Remote
Location: Oregon • United States
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Tech Stack
About the role
- Assess client performance using reports and direct observation, identifying opportunities to improve dealership fixed operations.
- Maintain proactive, high-level communication with key stakeholders, including Service/Fixed Ops Directors, Dealer Principals, General Managers, and corporate executives.
- Develop and sustain strong business relationships at both the dealership and corporate levels.
- Promote a culture of continuous improvement in dealership operational processes.
- Educate clients on AutoPoint products, demonstrating their value within dealership operations.
- Analyze and interpret key performance metrics (KPIs) that influence dealership and group business strategies.
- Align AutoPoint’s value proposition with the business objectives of dealerships and ownership groups.
- Conduct regular reviews of marketing product performance with assigned accounts.
- Managing and optimizing paid digital marketing campaigns, including pay-per-click (PPC) advertising, display ads, and social media advertising.
- Recommend strategic marketing program adjustments to enhance client success.
- Share Solera/AutoPoint industry insights to help clients stay competitive.
- Manage customer retention, product adoption, and account growth within assigned territories.
- Address and resolve customer issues, ensuring a positive client experience.
- Oversee the enrollment and review process for retention programs and customized marketing campaigns.
- Gather, prioritize, and communicate customer enhancement requests internally.
- Maintain up-to-date customer records in Salesforce.com, ensuring accurate tracking of interactions.
- Organize and submit internal documentation, including Meeting reports, Dealer and corporate performance goals, Achieved objectives, Future engagement plans, Market research insights.
- Provide constructive feedback to continuously improve service delivery.
Requirements
- Automotive marketing experience required, with a preference for expertise in Fixed Operations Marketing.
- Deep knowledge of sales processes, including account planning and key selling techniques.
- Strong ability to build relationships with key internal and external decision-makers.
- Proficiency in identifying and resolving customer pain points, objections, and business needs.
- Excellent presentation skills, with the ability to clearly communicate value-driven solutions.
- Proven experience in developing strategic business development plans and action-oriented growth strategies.
- Knowledge of Digital Marketing including marketing concepts, tools and techniques, channels such as SEO, SEM, social media, email marketing, content marketing and analytics.
- Ability to analyze performance data and adjust strategies for optimal results.
- Strong public speaking and training facilitation skills.
- Highly developed listening and problem-solving abilities.
- Exceptional multitasking, organizational, and project management skills, ensuring deadlines are met.
- Self-motivated with the ability to work independently in a fast-paced environment.
- Effective team player who thrives in collaborative and dynamic work settings.
- Proficiency in Salesforce.com, Microsoft Word, PowerPoint, Excel, and other business software.
- Willingness and ability to travel up to 50% of the time.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
automotive marketingfixed operations marketingsales processesdigital marketingSEOSEMsocial media marketingemail marketingcontent marketinganalytics
Soft Skills
relationship buildingpresentation skillsproblem-solvingmultitaskingorganizational skillsproject managementself-motivatedteam playerlistening skillscommunication skills