Field Service Engineer
KION Group
Job Level
Mid-LevelSenior
Tech Stack
Chef
About the role
- Responsible for repairing and maintaining floorcare machines at customer sites across the north of England.
- Attend breakdowns and maintenance visits on customer sites.
- Deliver high levels of customer service to internal and external customers.
- Monitor and maintain van stock levels to ensure a positive first-time fix rate.
- Minimise machine downtime by utilising remote diagnosis and remote fix options.
- Participate in all training provided to ensure skill levels.
- Maintain PPE and ensure a safe working environment.
- Plan efficiently and work in the most productive way.
- Keep salesforce updated and communicate with Planning team for parts, incomplete jobs etc.
Requirements
- Full Driving Licence (Essential).
- Ability to travel across the North of england area and live within 20 miles of Leeds.
- A background in electrical or mechanical repair (such as cars, electrical wheelchairs, forklift trucks, motorcycle mechanic, white-goods, boiler repair, etc.) (Essential).
- Focus on quality and service excellence.
- Ability to work independently and on own initiative.
